Customer Service / Tech Support Jobs - Hyderabad - TillPOS
Job Description
Responsibilities:
- Answer 1st level support queries and escalate to support lead where necessary
- Assist with the development of reusable macros and knowledge base guides
- Work with customers in a constructive and helpful way to deliver solutions
- Proactively provide feedback on possible product and workflow enhancements
- Develop the ability to see a customer's next steps and proactively provide assistance
Required:
- Excellent customer service and support skills – the ability to listen, be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- Excellent organisational, written and oral communication skills ability to convey technical jargon in a widearray of syntax from beginner level users to developers in our tickets as well as knowledge base articles
- Collaborate in establishing worldclass customer service policies, processes and standards
- A strong sense of urgency respond to customers and partners in a fashion that inspires confidence and continued loyalty
- Ability to empower endusers to support themselves using our product and support centre
- Ability to evaluate, troubleshoot, and followup on issues as well as replicate and document for
- Further escalation
- A desire to learn, master and teach
- Proactively identify and propose solutions for potential issues raised
- Listen, understand and respond to requirements and feedback of the product
- Ability to deep dive into data to draw confident conclusions on response
Desired:
- Retail or hospitality experience
- Bilingual written and verbal communication skills
Job Particulars
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id232715
Job Category Tech Support
Locality Address Gachibowli
State Telangana
Country India
About Company
TILL POS is a cloud based mobile pointofsale software for all food outlets, hospitality stores and retail shops. At TILL, we help businesses realise the benefits of going digital. We provide store owners a way to build, manage and grow their business while creating a better customer experience.
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