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Customer Service / Tech Support Jobs - Hyderabad - TillPOS

Eligibility : BE/B.Tech, BSc, B.Com

Location : Hyderabad(Gachibowli )

Last Date : 18 Nov 2016

Salary : 200000 - 400000 Rs Per Year

Year of passing: 2011 - 2015

Experience Required: 1 Years-2 Years

Hiring Process : Face to Face Interview

TillPOS - Job Details

Responsibilities: 
  • Answer 1st level support queries and escalate to support lead where necessary  
  • Assist with the development of reusable macros and knowledge base guides 
  • Work with customers in a constructive and helpful way to deliver solutions  
  • Proactively provide feedback on possible product and workflow enhancements  
  • Develop the ability to see a customer's next steps and proactively provide assistance     
Required:  
  • Excellent customer service and support skills – the ability to listen, be empathetic, accurate,  compassionate, responsive, resourceful, and conscientious  
  • Excellent organisational, written and oral communication skills ? ability to convey technical  jargon in a wide?array of syntax from beginner level users to developers in our tickets as well as  knowledge base articles
  • Collaborate in establishing world?class customer service policies, processes and standards  
  • A strong sense of urgency ? respond to customers and partners in a fashion that inspires  confidence and continued loyalty  
  • Ability to empower end?users to support themselves using our product and support centre  
  • Ability to evaluate, troubleshoot, and follow?up on issues as well as replicate and document for  
  • Further escalation  
  • A desire to learn, master and teach 
  • Proactively identify and propose solutions for potential issues raised 
  • Listen, understand and respond to requirements and feedback of the product 
  • Ability to deep dive into data to draw confident conclusions on response     
Desired:  
  • Retail or hospitality experience 
  • Bi?lingual written and verbal communication skills 
Apply Now

Note: This posting is done directly & exclusively on Freshersworld.com.

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

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