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Customer Service / Tech Support Jobs - Hyderabad - TillPOS

SUPPORT ENGINEER

TillPOS
experience-icon 1 to 2 Years
salary-icon 200000 - 400000 Yearly
Expired

Posted: 19 Sep 16

Job Description

Responsibilities: 
  • Answer 1st level support queries and escalate to support lead where necessary  
  • Assist with the development of reusable macros and knowledge base guides 
  • Work with customers in a constructive and helpful way to deliver solutions  
  • Proactively provide feedback on possible product and workflow enhancements  
  • Develop the ability to see a customer's next steps and proactively provide assistance     
Required:  
  • Excellent customer service and support skills – the ability to listen, be empathetic, accurate,  compassionate, responsive, resourceful, and conscientious  
  • Excellent organisational, written and oral communication skills ​ ability to convey technical  jargon in a wide​array of syntax from beginner level users to developers in our tickets as well as  knowledge base articles
  • Collaborate in establishing world​class customer service policies, processes and standards  
  • A strong sense of urgency ​ respond to customers and partners in a fashion that inspires  confidence and continued loyalty  
  • Ability to empower end​users to support themselves using our product and support centre  
  • Ability to evaluate, troubleshoot, and follow​up on issues as well as replicate and document for  
  • Further escalation  
  • A desire to learn, master and teach 
  • Proactively identify and propose solutions for potential issues raised 
  • Listen, understand and respond to requirements and feedback of the product 
  • Ability to deep dive into data to draw confident conclusions on response     
Desired:  
  • Retail or hospitality experience 
  • Bi​lingual written and verbal communication skills 

Job Particulars

Education B.Com, BE/B.Tech, BSc
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id232715
Job Category Tech Support
Locality Address Gachibowli
State Telangana
Country India

About Company

TILL POS is a cloud based mobile point­of­sale software for all food outlets, hospitality stores and retail  shops. At TILL, we help businesses realise the benefits of going digital. We provide store owners a way to  build, manage and grow their business while creating a better customer experience.
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