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Customer Service / Tech Support Jobs - Hyderabad - TillPOS

SUPPORT ENGINEER
TillPOS
Hyderabad(Gachibowli )
2011 - 2015
1 to 2 Years
200000 - 400000 Per Year
TillPOS
Last Date 18 Nov 2016

TillPOS - Job Details

Date of posting: 19 Sep 16
Responsibilities: 
  • Answer 1st level support queries and escalate to support lead where necessary  
  • Assist with the development of reusable macros and knowledge base guides 
  • Work with customers in a constructive and helpful way to deliver solutions  
  • Proactively provide feedback on possible product and workflow enhancements  
  • Develop the ability to see a customer's next steps and proactively provide assistance     
Required:  
  • Excellent customer service and support skills – the ability to listen, be empathetic, accurate,  compassionate, responsive, resourceful, and conscientious  
  • Excellent organisational, written and oral communication skills ​ ability to convey technical  jargon in a wide​array of syntax from beginner level users to developers in our tickets as well as  knowledge base articles
  • Collaborate in establishing world​class customer service policies, processes and standards  
  • A strong sense of urgency ​ respond to customers and partners in a fashion that inspires  confidence and continued loyalty  
  • Ability to empower end​users to support themselves using our product and support centre  
  • Ability to evaluate, troubleshoot, and follow​up on issues as well as replicate and document for  
  • Further escalation  
  • A desire to learn, master and teach 
  • Proactively identify and propose solutions for potential issues raised 
  • Listen, understand and respond to requirements and feedback of the product 
  • Ability to deep dive into data to draw confident conclusions on response     
Desired:  
  • Retail or hospitality experience 
  • Bi​lingual written and verbal communication skills 

Hiring Process : Face to Face Interview

About TillPOS

TILL POS is a cloud based mobile point­of­sale software for all food outlets, hospitality stores and retail  shops. At TILL, we help businesses realise the benefits of going digital. We provide store owners a way to  build, manage and grow their business while creating a better customer experience.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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TillPOS recruiting SUPPORT ENGINEER Experienced(1 to 2 Years) candidates in Hyderabad(Gachibowli ). The TillPOS vacancies for SUPPORT ENGINEER is filled through Face to Face Interview etc.
TillPOS jobs for Experienced(1 to 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(1 to 2 Years) candidates every year based on the skills . The candidates with BE/B.Tech, BSc, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(1 to 2 Years) candidates applying for SUPPORT ENGINEER should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to TillPOS recruitment, Experienced(1 to 2 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of TillPOS and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of TillPOS and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.