Technical Support: Find below the job description for the role
Roles & Responsibilities Will Include;
Providing support, including procedural documentation and relevant reports;
responding within agreed time limits to call-outs;
prioritizing and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals.
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Person should be good learner.
Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Capable of working well under pressure;
Enthusiasm to be continually learning.
Note: This posting is done directly & exclusively on Freshersworld.com.
We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.
|Company & Position||Locations||Eligibility||Last Date|
|Indore||M.Pham, M.Com, BBA/BBM, MA, BSc,......||15 Nov 16|
|Indore, Jaipur||M.Com, BBA/BBM, MA, BSc, BCA,......||30 Sep 16|
|Indore||BVSc, MCA, Vocational Training, Upto 9th Std, Certificate Course (ITI),......||08 Oct 16|
|Indore, Ujjain, Ratlam,......||M.Pham, M.Com, BBA/BBM, MA, BSc,......||30 Dec 16|
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