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Customer Service / Tech Support Jobs - Indore - The Basics Digital Solution Pvt Ltd

Eligibility : MSc, BSc, BCA, MCA

Location : Indore

Last Date : 08 Oct 2016

Salary : 12000 - 15000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

The Basics Digital Solution Pvt Ltd - Job Details

Technical Support: Find below the job description for the role

Roles & Responsibilities Will Include; 

  • Providing support, including procedural documentation and relevant reports;

  • responding within agreed time limits to call-outs;

  • prioritizing and managing many open cases at one time;

  • rapidly establishing a good working relationship with customers and other professionals.

  • Research required information using available resources;

  • Follow standard processes and procedures;

  • Identify and escalate priority issues per Client specifications;

  • Redirect problems to appropriate resource;

  • Organize ideas and communicate oral messages appropriate to listeners and situations;

  • Follow up and make scheduled call backs to customers where necessary; 

Skill and Knowledge Qualifications:
  • Person should be good learner.

  • Proper phone etiquette;

  • Ability to speak and write clearly and accurately;

  • Demonstrated proficiency in typing and grammar;

  • Knowledge of relevant software computer applications and equipment;

  • Knowledge of customer service principles and practices;

  • Effective listening skills;

  • Willingness to co-operate with others and work to the greater good;

  • Multi-tasking capabilities;

  • Capable of working well under pressure;

  • Enthusiasm to be continually learning.

NO Rotational Shifts.
CTC Offered
: Best in Industry 
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