Customer Service / Tech Support Jobs - Kochi,Coimbatore,Trichy - LIGA Edutech Pvt Ltd
Job Description
In the role of customer support executive, the candidate will support our valued customers in successful rollout and implementation of our flagship product based solution in India.
Responsibilities:
As a customer support executive, you will:
- Thoroughly learn and understand our flagship product based solution
- Become expert in installation and configuration of our product at customer location
- Demonstrate the solution capability and features to our customers
- Train our customers in using our products in their day to day activities
- Follow up with our customers on regular basis to understand their issues and help them resolve the issues
- Create accurate status reports on a weekly basis and send it to the management
- Internally coordinate with technical development team to resolve the technical issues faced by our customers
- Regularly take backup of customer data and upgrade the new releases
Requirements:
To play the role of customer support executive, you should:
- Be a graduate in science (BCA or BSc in IT is preferred)
- Have good knowledge of computer usage
- Have hands-on experience with MS Office products
- Know how to use a tablet device running Android OS
- Have excellent communication skills
- Be proficient in English, Hindi and local language
- Hold a drivers license and drive a two wheeler
- Be willing to travel at short notices to customer locations across India (Reimbursements provided)
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id232756
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Kerala
Country India
About Company
LIGA is a Co-Scholastic assessment platform for schools to simplify the assessment and compliance processes. It also identifies developmental needs of children and provides counselling tips to parents and teachers.
The objective is to empower teachers and to enable holistic development of children.
LIGA provides mobile and cloud apps integrated with powerful content for activity-based assessments. It uses Social Behaviour (SoBe) framework which has been developed in collaboration with India's finest researchers. SoBe framework addresses 10 age groups (classes 1 to 10) and covers a variety of complex behaviours / skills including Thinking Skills, Emotional Skills, Social Skills, Values, Attitudes, Visual Arts, Performing Arts, Scientific Skills, Physical Education etc.
The objective is to empower teachers and to enable holistic development of children.
LIGA provides mobile and cloud apps integrated with powerful content for activity-based assessments. It uses Social Behaviour (SoBe) framework which has been developed in collaboration with India's finest researchers. SoBe framework addresses 10 age groups (classes 1 to 10) and covers a variety of complex behaviours / skills including Thinking Skills, Emotional Skills, Social Skills, Values, Attitudes, Visual Arts, Performing Arts, Scientific Skills, Physical Education etc.
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