Customer Service / Tech Support Jobs - Kochi - Sutherland

Eligibility : BSc, MCA, Vocational Training, Certificate Course (ITI), M Phil / Phd, Diploma, B.Pharm, B.Com, BA, 12th Pass (HSE), M.Pham, M.Com, BBA/BBM, MA, BCA, BHM, BEd, MEd, PG Diploma, MSW, MSc, MHM

Location : Kochi

Last Date : 18 Dec 2016

Salary : 200000 - 350000 Rs Per Year

Sutherland - Job Details

Location : Cochin

Salary : Best in the industry

Positions available : Consultant

Shift timing : Night shift


  • Responsible for answering customer calls regarding technical issues and abide by the prescribed norms    
  • Removal of virus
  • Installation of windows & MAC
  • Configuration of computer peripherals
  • Candidate  with a flair for computer troubleshooting and an aptitude for Customer Support
  • Operating Systems; Windows 9x, 2K, XP
  • Basic Hardware & Networking knowledge


  • Any Graduate/ 10+2+3 Certificate Holder (Fresher)
  • Any Graduate / Under graduate holding minimum of 6months of International BPO experience.(Tenured)
  • Willing to work US shifts (Rotational)
  • Excellent oral and written communication skills (English)
  • Keyboarding Skill (WPM – 25 to 30) Accuracy (85%)
  • Must be able to join immediately- work location would be Cochin
  • Prior experience with an international BPO would be an added advantage.
  • Willing to relocate to Cochin, if a non-Keralite

Communication Skills:

  • Verbal: Fluent in English
  • Written: Good written skills in English.
  • An aptitude for customer service and Computer troubleshooting

Terms and Conditions :

  • Must be able to join immediately as the requirement is urgent
  • Should be willing to work night shifts (Rotational)
  • Free cab facility with pick up and drop for all night shifts (within transportation boundary)

Hiring Process : Face to Face Interview

Job Role: Customer Service / Tech Support

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Note: This posting is done directly & exclusively on

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

About Sutherland

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the Australia, United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China. 

Jobs by Location

Sutherland recruiting International Voice Process fresher’s in Kochi. The Sutherland vacancies for International Voice Process is filled through Face to Face Interview etc.
Sutherland jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BSc,MCA,Vocational Training,Certificate Course (ITI),M Phil / Phd,Diploma,B.Pharm,B.Com,BA,12th Pass (HSE),M.Pham,M.Com,BBA/BBM,MA,BCA,BHM,BEd,MEd,PG Diploma,MSW,MSc,MHM are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for International Voice Process should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Sutherland recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Sutherland and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Sutherland and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.