Customer Service / Tech Support Jobs - Mumbai - Accutrans KPO Pvt Ltd

Eligibility : Vocational Training, BSc, Diploma, BCA

Location : Mumbai

Last Date : 16 Dec 2016

Salary : 200000 - 300000 Rs Per Year

Experience Required: Freshers

Hiring Process : Face to Face Interview

Skills: MicroSoft(MS)SQL, MySQL

Accutrans KPO Pvt Ltd - Job Details

A subject matter expert (SME) is the definitive source of knowledge, technique, or expertise in a specific subject area. The SME becomes the Bridge between the technical Support team and Development. SME team is responsible to share their knowledge, techniques and update with the Support.

Subject matter experts are assigned with module/s. They work with development team closely on new enhancement and existing issues in the module. Also, performing regression and unit testing on the module is part of their primary responsibility. Working on special project which may or may not be related to module but beneficial for the product is part of job.

 Key Responsibilities & Accountabilities:

  • SME's serve as tier 3 escalation for EMR support related to module.
  • Provide a high level support on escalated issues in timely fashion.
  • Develop knowledge based articles and support documents and conduct trainings.
  • Perform Unit and Integration testing of the  Module/Modules assigned.
  • Identify, record, document thoroughly and track bugs.
  • Assist in testing new software functionality prior to release.
  • Document all cases and IR's in emanager, and manage cases to closure.

Tasks & Duties:

  • Diagnose and resolve client issues that requires in depth knowledge of the functionality of the product.
  • Work with our Development team to develop, design and propose solutions to meet technological needs for users.
  • Responsible for escalation of problems where appropriate.
  • Perform other duties and special projects assigned.
  • Ability to complete multiple simultaneous projects on time.
  • Create detailed, comprehensive and well structured test plans and cases.
  • Estimate, prioritize, plan, and coordinate testing activities.
  • Design, develop 
  • Perform thorough regression testing when bugs are resolved.

Job Specifications

  • Knowledge of SQL and scripting, strong analytical and problem solving skills.
  • Excellent written communication and verbal skills,  as well as strong listening skills.
  • Ability to handle multiple priorities & good knowledge of SDLC and STLC.
  • Familiar with Network Technologies (TCP/IP, VPN, Remote Desktop).
  • Familiar with Web Applications and Infrastructure.
  • Windows Server and Desktop OS Knowledge.
  • Ability to understand and explain technical information.
  • Confident, patient and clear communicator with technical and non-technical customers via phone and email.
  • Ability to organize and prioritize multiple work assignments to meet deadlines.
  • Self motivated, detail-oriented and organized.

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Note: This posting is done directly & exclusively on

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

About Accutrans KPO Pvt Ltd

. ACCUTRANS KPO Private Limited, is professionally managed Knowledge Process Outsourcing Company, registered under the Company Act,1956, focused on prompt delivery with assured accuracy to esteem clients. We being a part of “Client Business”, we give dedicated attention and provide “value for money” Services in the area of Outsourcing and Consultancy.

ACCUTRANS provide value added services in the area of Training & Recruitment, started with a vision to provide job ready candidates and complete manpower solutions to esteem clients. Please find attached brochure and  below our company  services for your kind consideration.

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