Customer Service / Tech Support Jobs - Mumbai - Dream11
Customer Care Executive
0 Years 
Not disclosed 
Job Description
A Quick
Summary:
Being part of a highly committed and sporting Customer Care team, you’ll be creating raving fans out of fantasy Sports gamers on Dream11 with your focus towards providing exceptional Customer Service.
What you’ll help us with:
- You’ll be communicating with Dream11’s Fantasy Sports gamers via emails, Live Chats and Calls
- Responsible for ensuring minimum turnaround times for resolving queries and back end operations
- Being proactive towards receiving feedback from users and suggest process improvements to enhance the customer experience.
- Assisting Customer Care Head / Manager in creating and maintaining various reports and analysis
Only if you already have:
- Excellent written and verbal communication skills in English and preferably a regional language too
- Good typing speed. Working knowledge of Excel
- Willingness to go above and beyond the required working hours and on weekends during peak seasons
It’s a bonus if you:
- Can speak one or more regional languages apart from English
- You should be a Cricket
and / or Football Fan with understanding of the sport
Job Particulars
About Company
Dream11mis the world's largest Fantasy Cricket & Football Game, with an exponentially growing user base of 3 million+ gamers. Our mission is to make every game exciting for sports fans globally. We are a mobile-first Series B funded startup in the sports, gaming and e-commerce sector. Dream11 is rapidly expanding, for which we need smart, self-motivated and sometimes crazy people who can get sh*t done.
Between Monday Chaat, Tuesday AstroTurf Football/Cricket, Wednesday Massages and Thursday outings, we never stop competing in internal fantasy leagues for prizes – because Dream11's motto will always remain the same: Work Hard, Play Harder!
