Customer Service / Tech Support Jobs - Mumbai - Kalyx Infotech Pvt Ltd

Eligibility : BA, BE/B.Tech, BCA, B.Com

Location : Mumbai(Malad West )

Last Date : 18 Oct 2016

Salary : 9000 - 12000 Rs Per Month

Experience Required: 2 Years

Hiring Process : Face to Face Interview

Kalyx Infotech Pvt Ltd - Job Details

Position: IT Helpdesk Coordinator
Job Location: Malad, Mumbai
Experience: Fresher
No. of Positions: 2 Nos.

Job Profile:

  • Attending the customer calls and queries, solving problems on primary level through telephone.
  • Accepting calls, logging the calls, assigning the calls to the respective support engineer
  • Preparing daily, monthly call reports.
  • Follow up with vendors for pending calls and the spare parts required.
  • Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.
  • Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
  • Co-ordinate with the team.
  • Monitor e-mail and related information for support inquiries
  • Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.

Mandatory skills required:

  • Should have at least 2yrs of experience in Helpdesk coordination / Customer Support / Back Office.
  • Should have good verbal & written communication skill.
  • Should be ready to work in 24*7 rotational shift.

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