Customer Service / Tech Support Jobs - Mumbai - Kalyx Infotech Pvt Ltd

IT helpdesk Coordinator
Kalyx Infotech Pvt Ltd
Mumbai(Malad West )
2 Years
9000 - 12000 Per Month
Kalyx Infotech Pvt Ltd
Last Date 18 Oct 2016

Kalyx Infotech Pvt Ltd - Job Details

Date of posting: 19 Aug 16

Position: IT Helpdesk Coordinator
Job Location: Malad, Mumbai
Experience: Fresher
No. of Positions: 2 Nos.

Job Profile:

  • Attending the customer calls and queries, solving problems on primary level through telephone.
  • Accepting calls, logging the calls, assigning the calls to the respective support engineer
  • Preparing daily, monthly call reports.
  • Follow up with vendors for pending calls and the spare parts required.
  • Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.
  • Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
  • Co-ordinate with the team.
  • Monitor e-mail and related information for support inquiries
  • Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.

Mandatory skills required:

  • Should have at least 2yrs of experience in Helpdesk coordination / Customer Support / Back Office.
  • Should have good verbal & written communication skill.
  • Should be ready to work in 24*7 rotational shift.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 Years)

About Kalyx Infotech Pvt Ltd

Kalyx Infotech Pvt. Ltd. A System Integrator and Services Driven Company provides Enterprise solutions, around various product and services. In a Highly dynamic Industry like IT, companies have to embrace cutting edge technology to seek higher collaboration across the value chain and drive revenue growth through product innovation and penetrative customer relationship systems. We help the companies to adapt and change with the technology with our personalized approach and thus achieve a higher ROI on the IT investments made. Our wide range of Services in IT Outsourcing and managed services along with our product Portfolio help us to offer solutions for increased productivity, reducing costs and improving performance.

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Kalyx Infotech Pvt Ltd recruiting IT helpdesk Coordinator Experienced(2 Years) candidates candidates nearby Mumbai(Malad West ).Kalyx Infotech Pvt Ltd vacancies for IT helpdesk Coordinator is recruited through Written-test, Face to Face Interview etc.
Kalyx Infotech Pvt Ltd Company recruits a lot of Experienced(2 Years) candidates candidates every year based on the skills BPO. The candidates with BA, BE/B.Tech, BCA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai(Malad West ) can apply for IT helpdesk Coordinator position in Kalyx Infotech Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Kalyx Infotech Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Kalyx Infotech Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Kalyx Infotech Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Kalyx Infotech Pvt Ltd and near your city and get a secured career.