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Customer Service / Tech Support Jobs - Mumbai - Kalyx Infotech Pvt Ltd

IT helpdesk Coordinator
Kalyx Infotech Pvt Ltd
Mumbai(Malad West )
2 Years
9000 - 12000 Per Month
Kalyx Infotech Pvt Ltd
Last Date 18 Oct 2016

Kalyx Infotech Pvt Ltd - Job Details

Date of posting: 19 Aug 16

Position: IT Helpdesk Coordinator
Job Location: Malad, Mumbai
Experience: Fresher
No. of Positions: 2 Nos.

Job Profile:

  • Attending the customer calls and queries, solving problems on primary level through telephone.
  • Accepting calls, logging the calls, assigning the calls to the respective support engineer
  • Preparing daily, monthly call reports.
  • Follow up with vendors for pending calls and the spare parts required.
  • Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.
  • Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
  • Co-ordinate with the team.
  • Monitor e-mail and related information for support inquiries
  • Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.

Mandatory skills required:

  • Should have at least 2yrs of experience in Helpdesk coordination / Customer Support / Back Office.
  • Should have good verbal & written communication skill.
  • Should be ready to work in 24*7 rotational shift.

Hiring Process : Face to Face Interview

About Kalyx Infotech Pvt Ltd

Kalyx Infotech Pvt. Ltd. A System Integrator and Services Driven Company provides Enterprise solutions, around various product and services. In a Highly dynamic Industry like IT, companies have to embrace cutting edge technology to seek higher collaboration across the value chain and drive revenue growth through product innovation and penetrative customer relationship systems. We help the companies to adapt and change with the technology with our personalized approach and thus achieve a higher ROI on the IT investments made. Our wide range of Services in IT Outsourcing and managed services along with our product Portfolio help us to offer solutions for increased productivity, reducing costs and improving performance.

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Kalyx Infotech Pvt Ltd recruiting IT helpdesk Coordinator Experienced(2 Years) candidates in Mumbai(Malad West ). The Kalyx Infotech Pvt Ltd vacancies for IT helpdesk Coordinator is filled through Face to Face Interview etc.
Kalyx Infotech Pvt Ltd jobs for Experienced(2 Years) candidates are very common in nature as the company recruits a lot of Experienced(2 Years) candidates every year based on the skills . The candidates with BA, BE/B.Tech, BCA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(2 Years) candidates applying for IT helpdesk Coordinator should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Kalyx Infotech Pvt Ltd recruitment, Experienced(2 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Kalyx Infotech Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Kalyx Infotech Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.