Customer Service / Tech Support Jobs - Mumbai - Kalyx Infotech Pvt Ltd

Eligibility : BA, BE/B.Tech, BCA, B.Com

Location : Mumbai(Malad West )

Last Date : 18 Oct 2016

Salary : 9000 - 12000 Rs Per Month

Experience Required: 2 Years

Kalyx Infotech Pvt Ltd - Job Details

Position: IT Helpdesk Coordinator
Job Location: Malad, Mumbai
Experience: Fresher
No. of Positions: 2 Nos.

Job Profile:

  • Attending the customer calls and queries, solving problems on primary level through telephone.
  • Accepting calls, logging the calls, assigning the calls to the respective support engineer
  • Preparing daily, monthly call reports.
  • Follow up with vendors for pending calls and the spare parts required.
  • Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.
  • Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
  • Co-ordinate with the team.
  • Monitor e-mail and related information for support inquiries
  • Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.

Mandatory skills required:

  • Should have at least 2yrs of experience in Helpdesk coordination / Customer Support / Back Office.
  • Should have good verbal & written communication skill.
  • Should be ready to work in 24*7 rotational shift.

Hiring Process : Face to Face Interview

Job Role: customer-service-tech-support

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About Kalyx Infotech Pvt Ltd

Kalyx Infotech Pvt. Ltd. A System Integrator and Services Driven Company provides Enterprise solutions, around various product and services. In a Highly dynamic Industry like IT, companies have to embrace cutting edge technology to seek higher collaboration across the value chain and drive revenue growth through product innovation and penetrative customer relationship systems. We help the companies to adapt and change with the technology with our personalized approach and thus achieve a higher ROI on the IT investments made. Our wide range of Services in IT Outsourcing and managed services along with our product Portfolio help us to offer solutions for increased productivity, reducing costs and improving performance.

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