Customer Service / Tech Support Jobs - Mumbai - Market Pulse Technologies Pvt Ltd
Job Description
One of the core pillars of Market Pulse is Customer Happiness and Loyalty. Market Pulse is looking for brilliant people who are passionate about handling customers, resolving their queries and providing the best customer experience. At Market Pulse, you would be involved in Customer Support, Customer Retention and Product Improvements.
What we are looking for -
The basics:
The soft stuff
- End-to-End Customer Support
- Payment Assistance
- Application Assistance
- Semi-Technical Queries Resolution
- Interact with Customers by phone, email, chat
- Customer Feedback
- Customer Survey / Interviews
- Assisting Product Development Team
- Customer Retention
- Devise and execute strategies to retain customers
What we are looking for -
The basics:
- Minimum one year experience working in a customer service environment
- Great problem solving skills with proven ability to resolve customer queries
- Excellent verbal communication and call handling skills
- Excellent computer skills; confident with data entry, technology and online navigation
- Excellent written and verbal English & Hindi skills
- Highly Attentive with good listening skills
- Highly organised with attention to detail
- Ability to multi task in a fast paced environment
- Working on own initiative, proactively within the team
- Self-Organised and self-motivated
The soft stuff
- Energetic, enthusiastic and positive
- A genuine passion for customer service
- The ability to empathise with the customer and to process feedback positively
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id214804
Job Category BSc/BCA/BBM , Tech Support
Locality Address Bandra West
State Maharashtra
Country India
About Company
Market Pulse is a Real-time, Tick by Tick data and Market Intelligence provider. Currently, Market pulse has presence in commodities space in India, providing real-time data for all products traded on Multi Commodity Exchange (MCX) & International spot rates for Commodities & Currencies.
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