Engineers / Graduates / Three year Diploma Holders with knowledge in Hardware Fundamentals, Operating Systems and Networking; an aptitude for troubleshooting of Desktops / Palmtops / Laptops.
Responsible for answering customer calls regarding technical issues and abide by the prescribed norms
Removal of virus
Installation of windows & MAC
Configuration of computer peripherals
Candidate with a flair for computer troubleshooting and an aptitude for Customer Support
Operating Systems; Windows 9x, 2K, XP
Basic Hardware & Networking knowledge
Any Graduate/ 10+2+3 Certificate Holder (Fresher)
Any Graduate / Under graduate holding minimum of 6 months of International BPO experience (Tenured)
Willing to work US shifts (Rotational)
Excellent oral and written communication skills (English)
Keyboarding Skill (WPM 25 to 30) Accuracy (85%)
Must be able to join immediately- work location would be Cochin
An aptitude for customer service and Computer troubleshootingJob title
Junior Executive Online
Reports to Manager ECommerce
To can manage the online chat (Zopim) and also assist the team with operations.
Duties and Responsibilities
Attend to online visitors via Zopim (Online platform), E-mail and telephone.
Manage customer queries that can be order or style suggestions related.
Support the E-commerce operations team.
Retail/ Preferable Shoe fashion retail
Experience :0 1 year
1 Lacs to 1.5 Lacs per annum
Willing to relocate to Cochin, if a non-Keralite
Verbal: Fluent in English
Written: Good written skills in English.
Terms and Conditions :
Must be able to join immediately as the requirement is urgent
Should be willing to work night shifts (Rotational)
Free cab facility with pick up and drop for all night shifts (within transportation boundary)