Customer Service / Tech Support Jobs - Noida - SRT Soft Solution Pvt Ltd

• Making calls to clients and making them aware of technical issues that they may face while working on their laptop or desktop.
  
• Working with customers to identify software problems and advising on the solution.
  
• Logging and keeping record of customer/employee queries.
  
• Ability to give software Demo to customers.
  
• Updating self-help manual so customers/employees can try to fix problems themselves.
  
• An in-depth understanding of the software customers are using.
  
• An ability to assess each customer or employees IT knowledge levels.
  
• Logical thinker Ability to deal with difficult callers.
  
• Good communication skills.
  
• Good analytical and problem-solving skills
  
• Comfortable to work in US shift.
  
• Working with customers to identify software problems and advising on the solution.
  
•  Logging and keeping a record of customer/employee queries. 
  

BENEFITS:-

1. Fixed Salary
2. Fixed shift
3. No target for fresher
4. Fixed off on Sundays
5. Huge incentives and Lucrative Gifts
6. No bond
7. 100% job security
8. Efficient training for Fresher candidates

Location : Noida
Salary : 10 k to 25k + Incentives+ One Time Meal
Shift :    US Shift (Fixed Shift)

Key Skills : Voice support, Window/Mac Support, Server support, OS support, Hardware support Outlook support,internet & networking,Android/iPhone support,Helpdesk ,It support,Bpo,International Sales.