Customer Service / Tech Support Jobs - Pune - Source Solutions Inc

Customer Care Executive
Source Solutions Inc
Source Solutions Inc
Last Date 16 Dec 2016

Source Solutions Inc - Job Details

Date of posting: 17 Oct 16
Position: Voice process - Customer Service Executive
Shift: Day Shift (9hrs shift) 
Working Days: 5 Days a week
Location: Koregaon Park PuneIndustry: Corporate- MNC (No BPO) 
Skill sets: Good English verbal communication skills. 
We are looking out for Professional into Semi Voice - Customer Service role. 

Job Description:
1. Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customer's requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. 
2. Provides general advice and information to external customers regarding specific aspects of services, shipping solutions & requirements. 
3. Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points. Transfers complex and/or high impact issues to appropriate areas, advising the Customer on the action to be taken and timeframe. 
4. Supports the achievement of required service levels and total customer satisfaction. A positive attitude dealing with people. Capable of working independently and having responsibility as an individual. 

Soft skills: Good organization and time management skills Good communication skills in all forms including written, oral, email, telephone and presentation Good interpersonal and relationship-management skills Team player Organizational skills 

Behaviors: Enthusiastic Willingness to learn (very important) Willingness to either lead a project or work in a team and get the job done Results-focused rather than effort-focused Possess drive, motivation and acute attention to detail.
Thanks & Regards,Shamlee KadamExecutive - Client Relations & DeliveryEmail:

Hiring Process : Written-test, Face to Face Interview

About Source Solutions Inc

Source Solution Inc. provides expert and innovative staffing solutions to leading global as well as Indian organizations to recruit the finest talent available across industry sectors through its strong processes and networks.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Source Solutions Inc recruiting Customer Care Executive Experienced(0 to 3+ Years) candidates in Pune. The Source Solutions Inc vacancies for Customer Care Executive is filled through Written-test, Face to Face Interview etc.
Source Solutions Inc jobs for Experienced(0 to 3+ Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 3+ Years) candidates every year based on the skills -Sales, Customer Care Executive, Customer Service, Telecaller. The candidates with M.Pharm, M.Com, BBA/BBM, MA, BSc, BCA, MSc, B.Pharm, B.Com, BA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 3+ Years) candidates applying for Customer Care Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Source Solutions Inc recruitment, Experienced(0 to 3+ Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Source Solutions Inc and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Source Solutions Inc and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.