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Customer Service / Tech Support Jobs - Pune - Source Solutions Inc

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Customer Care Executive

Source Solutions Inc
experience-icon 0 to 3+ Years
salary-icon Not disclosed
Expired

Posted: 17 Oct 16

Job Description

Position: Voice process - Customer Service Executive
Shift: Day Shift (9hrs shift) 
Working Days: 5 Days a week
Location: Koregaon Park PuneIndustry: Corporate- MNC (No BPO) 
Skill sets: Good English verbal communication skills. 
We are looking out for Professional into Semi Voice - Customer Service role. 

Job Description:
1. Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customer's requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. 
2. Provides general advice and information to external customers regarding specific aspects of services, shipping solutions & requirements. 
3. Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points. Transfers complex and/or high impact issues to appropriate areas, advising the Customer on the action to be taken and timeframe. 
4. Supports the achievement of required service levels and total customer satisfaction. A positive attitude dealing with people. Capable of working independently and having responsibility as an individual. 

Soft skills: Good organization and time management skills Good communication skills in all forms including written, oral, email, telephone and presentation Good interpersonal and relationship-management skills Team player Organizational skills 

Behaviors: Enthusiastic Willingness to learn (very important) Willingness to either lead a project or work in a team and get the job done Results-focused rather than effort-focused Possess drive, motivation and acute attention to detail.
Thanks & Regards,Shamlee KadamExecutive - Client Relations & DeliveryEmail:

Job Particulars

Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id241282
Locality Address
Country India

About Company

Source Solution Inc. provides expert and innovative staffing solutions to leading global as well as Indian organizations to recruit the finest talent available across industry sectors through its strong processes and networks.
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