Customer Service / Telesales Executive Jobs in Bangalore - Magicbricks
Customer Service / Telesales Executive
Magicbricks
0 to 2 Years
14000 - 20000 Monthly
Certificate Course (ITI), Diploma, 12th Pass (HSE), Vocational Training, Any Post Graduate, Any Graduate, Any Non Graduate, Other Post Graduate
Expired
Posted: 22 Jan 20
Job Description
Job Designation: Customer Service
Job Roles & Responsibilities:
- The candidate is required to lead the team of the customer executives
- The candidate should be able to understand the client, and take escalation calls or complaints and work upon resolving them.
- The candidate will be responsible to motivate efficient dealing of complaints to completion and enabling satisfaction of customer.
Required Skills:
- Candidate with good customer service skills would be preferred.
- Both fresher as well as experienced candidates can apply
- Candidate should have good client servicing skills
- Graduates/Undergraduates can apply
Job Designation:Telesales Executive
Job Roles & Responsibilities:
- Responsible for handling Sales Calls for different telesales campaigns and provide
- Superior/Premium customer experience to all customers
- Calling out customer and making a sales pitch for paid memberships
- Responsible for achieving daily, weekly and monthly sales target for the process/campaign
- Calling up members and explaining the benefits of various product and services
- Using process scripts, product knowledge, and own communications skills to present the
- products and services to potential and existing customers and generate sales.
- The reps may use a script or best practices to ask their contacts qualifying questions and to
- present the features and benefits of the products/services
- Provide an elevated and superior experience to the customers and ensure a long term positive
- relationship is formed
- Asking appropriate questions to understand customer requirements , Effective Probing and need
- creation for paid packages
- Point of contact for customers with Product pitch, follow-up and closure (entire SPANCO to be
- followed)
- Ability to comprehend the customer’s requirement and match that with business targets along
- with meeting quality standards
- Follows up and ensures closure
- To achieve assigned Revenue, AOS and Order conversion targets
- Execute cross sell efforts as per focus of the processes at any given point in time
- Responsible for email communication externally / internally with clients.
Skills & Competencies Required:
- Excellent knowledge of English and Hindi languages, other languages will be an added advantage
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and complaints
- Strong Sales/Tele Sales and Premium Calling experience
- Proven track record of successfully meeting sales goals over the phone
- Ability to learn about products and services and describe/explain them to prospects
- Relationship building and client engagement skills
- Language Support- English, Hindi and regional based on requirement
- Effective probing, sales closure skills
- Experience:0-1 years of experience in Sales / Telesales / Premium Services Processes in Contact Centre Operations
- Candidates from BFSI, Telecom, Ecommerce, and Travel will be preferred.
- Basic Computers and IT Skills
- Bachelor Degree or equivalent Diploma holder
- Under Graduate with all the required skills, capabilities and relevant experience can be considered.
Salary : 14 K - 20 K / Month ( Based on interview)
Job Particulars
Role others
Education Certificate Course (ITI), Diploma, 12th Pass (HSE), Vocational Training, Any Post Graduate, Any Graduate, Any Non Graduate, Other Post Graduate
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id833844
Job Category Diploma , Walkin , BSc/BCA/BBM , 1 to 3 Yr Exp , Sales and Marketing
Locality Address
State Karnataka
Country India
About Company
MagicBricks.com is India's No 1 Property portal and has been adjudged as the most preferred property site in India, by independent surveys. The portal provides a platform for property buyers and sellers to locate properties of interest and source inform as on the real estate space in a transparent and unambiguous manner.
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