Customer service/Telesales Jobs in Hyderabad - Just Dial Limited
Job Description
Skills& Desired competencies :
Excellent communications skills (Written and verbal) , communicatecommunicate correctly and clearly with all customers.
Basic knowledge of methods involved in promoting, and selling products or services
Sales strategies and tactics, product demonstration and sales techniques.
Fluency in English, telugu and Hindi.
Work successfully in a team environment as well as independently, ability to successfully adapt to changes in their environment
Computer knowledge/ Skills,Ability to use a desktop computer system.
Demonstrable conflict resolution, negotiating, and de-escalation skills Ability to determine customer needs and provide appropriate solutions
Ability to approach problems logically & rationally, action oriented ,organized and self-disciplined
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
- Creating a positive Brand Image /awareness of JD in the minds of new prospective clients.(SMEs)
- Contact customers by phone to explain advantages and features of service being sold or persuade them to purchase the services by stimulating the customer interest
- Answer customer's questions pertaining to service being offered.
- Explain and Advice customers on prices, services, variables and options to assist customer in making decision
- Coordinating and scheduling of appointments to sales representatives and clients till the deal is closed.
- Maintaining and Working on Follow Ups data
- Giving Feedback to Team Lead on prospects or Follow up clients and meeting the targets assigned on timely basis.