Customer Services Jobs in Hyderabad - Quantitas

Customer Services

Quantitas

0 to 2 Years

221000 - 251000 Yearly

Expired

Posted: 27 Sep 18

position Summary

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience.
The ability to cross-sell products is also essential.
Demonstrated success in sales and customer service is required.

Roles and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Excellent in English Communication
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 20 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business need
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive