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Customer Services & Operations Analyst Jobs in Chennai - NatWest Markets

CW
Customer Services Operations Analyst
NatWest Markets
NatWest Markets
Last Date 18 Aug 2020
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NatWest Markets - Job Details

Date of posting: 18 Jun 20
Join us as a Customer Service & Operations Analyst
  • In this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You’ll be actively participating in initiatives to improve customer service, processes and procedures
  • You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
What You'll Do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Your Day-to-day Will Include
  • Authorising and investigating all transactions to our KPIs
  • Accurately investigating your queries, raising with relevant parties, and escalating where needed
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processing errors and customer complaints to help identify trends and training needs
The Skills You'll Need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast paced environment with good organisational skills to deliver to deadlines.

You’ll Also Demonstrate
  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • Experience of managing stakeholder relationships

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About NatWest Markets

NatWest Markets
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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NatWest Markets recruiting Customer Services Operations Analyst Experienced(0 to 3 Years) candidates candidates nearby Chennai.NatWest Markets vacancies for Customer Services Operations Analyst is recruited through Written-test, Face to Face Interview etc.
NatWest Markets Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Chennai can apply for Customer Services Operations Analyst position in NatWest Markets. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the NatWest Markets recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of NatWest Markets and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of NatWest Markets and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in NatWest Markets and near your city and get a secured career.