Customer Services/Operations Analyst Jobs in Chennai - RBS India Development Centre P Ltd

Customer Services/Operations Analyst

RBS India Development Centre P Ltd

0 to 3 Years

Not disclosed

Expired

Posted: 22 Jun 20

Job Description

Join us as a Customer Service Operations Analyst

In this customer centric role, you ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
You ll be actively participating in initiatives to improve customer service, processes and procedures
You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

What you'll do
As a Customer Service Operations Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

As you continue to develop in your role, you ll support with process training and knowledge sharing across your team, working together towards success.

Your Day-to-day Will Include

Authorising and investigating all transactions to our KPIs
Accurately investigating your queries, raising with relevant parties, and escalating where needed
Collecting and analysing the required information from the customers and businesses
Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need
In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast paced environment with good organisational skills to deliver to deadlines.

You Ll Also Demonstrate