Customer Services Team Leader Jobs in Chennai - Siemens Technology and Services Private Limited

Business Title: Senior Manager - Customer Services 

Internal Title: Service Operations Team Leader 

Location : Chennai/Bengaluru Job Responsibilities: Maintains highest level of customer satisfaction and profitability within the framework of Siemens Healthcare Customer Services organization Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined target agreements Ensure highest technical, operational and financial performance in installation projects, equipment services and maintenance, upgrades and updates of medical equipment Cooperation with the Service Operation functions and follow the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation) Train and develop team members and execute required workforce plans as per the installed base development and budget Ensure extensive sales support to the local sales organization / modality managers; coordinate customer pricing for maintenance contract and other service sales offers; ensure technical collaboration and knowledge transfer during sales offers and projects Responsible to drive the performance of Service Partners and drive implementation of Siemens Service processes into the partner organization Facilitate proper leadership and management of the team of Field Service Engineers and Field Application Specialists within Partner Organizations. Be a Service Management Consultant to the Partners, provide guidance for the selection/recruitment/coaching of key people Establish full service transparency (Installed Base, Service KPIs, Notifications, PMs, etc) for each of the appointed Service Partners, with help of Partner Management team

Qualification and Experience 

Engineering graduate in Electrical/Electronics/Biomedical stream 7-10 years of Service experience in medical equipments preferably the imaging portfolio About the company At Siemens Healthineers, our mission is to enable healthcare providers to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, and improving patient experience, all enabled by digitalizing healthcare. An estimated five million patients worldwide everyday benefit from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services. We're a leading medical technology company with over 120 years of experience and 18,500 patents globally. With over 50,000 employees in more than 70 countries, we'll continue to innovate and shape the future of healthcare. 

Experience Level: Mid-level Professional 

Job Type: Full-time