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Customer Success and Support Jobs in Gurgaon - Elevate Services

CW
Customer Success and Support
Elevate Services
0 to 3 yrs
Elevate Services
Last Date 29 Nov 2020
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Elevate Services - Job Details

Date of posting: 01 Oct 20
Overview

Elevate is recruiting a Customer Success & Support to join our high performing Product Team. As a part of the team you will help our customers achieve their strategic objectives and maximum value from their investment in any number of Elevates Cael Suite of Products.

Specifically, You Will

Responsibilities & Qualifications 
Act as an initial point of contact for all Product support requests.
Provide support via phone, chat and email.
Manage customer support issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
Respond, log and update Product support requests to logging system (Zendesk).
Remain accountable for timely and effective resolution of issues.
Coordination with the development team for effective resolution of bugs and enhancements.
Documentation of Product functionalities wherever required. 

Experience
7 + years in a related function with direct customer advocacy and engagement experience in pre and post-sales or professional services functions .
Basic knowledge of: - MS Office - Common web-based development, cloud, and Saas - basic usability analysis.
3-4 years of support experience on SAAS based products.
5+ years of customer acumen experience and a proven technical foundation. 

Skills For Success
Produce reference-able clients and ensure clients are on track for renewals.
Orchestrate overall relationship with assigned clients, which will include growing adoption, ensuring retention, and happiness.
Rich history of growing customer happiness, adoption, and retention.
Confirmed ability to drive continuous product value.
Experience developing product use-cases with customers. 

Technical Skills
SSMS, MySQL
Windows Server, Mac
Azure, AWS Cloud services 

Qualifications
BA, BS, MA or college level equivalent 

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Elevate Services

Elevate Services

Company Information

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. 
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Elevate Services recruiting Customer Success and Support Experienced(0 to 3 yrs) candidates candidates nearby Gurgaon.Elevate Services vacancies for Customer Success and Support is recruited through Written-test, Face to Face Interview etc.
Elevate Services Company recruits a lot of Experienced(0 to 3 yrs) candidates candidates every year based on the skills . The candidates with BA, MA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon can apply for Customer Success and Support position in Elevate Services. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Elevate Services recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Elevate Services and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Elevate Services and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Elevate Services and near your city and get a secured career.