Customer Success Associate Jobs in Chennai - Disprz

Customer Success Associate
Chennai(Perungudi )
4000 - 22000 Per Month
Last Date 07 Mar 2018

Disprz - Job Details

Date of posting: 06 Jan 18

  • We are looking for Customer Success Associates to provide enterprise-level assistance to our customers in Mumbai & Chennai location. 
  • You will assist our customer's on how to use our web based application and make sure all their concerns are addressed by co-ordinating with other internal teams.
  • Customer Success Associate responsibilities include answering customer queries via email, chat and phone with simple & sequential instructions.
  • Job Location:Mumbai
  • Pay Package:Best in the market, subject to skillset and relevant work experience. (we give preference to skillset over experience)


  • Research and identify solutions to reported issues.
  • Ask customers targeted questions to quickly understand the root cause of the problem
  • Follow sequence of actions, either via phone, email or chat, until they’ve solved the reported issue.
  • Make required testing and then properly escalate unresolved issues to appropriate internal engineering teams.
  • Provide prompt and accurate response to customers
  • Refer to internal resources to provide accurate solutions.
  • Ensure all issues are properly logged into the ticketing system
  • Prioritise and manage several open issues at one time
  • Follow up with clients to ensure their issues are resolved and the application is fully functional after troubleshooting.
  • Assist Sales/Success teams with On-boarding and Implementation process.
  • Document help articles in the form of notes/manuals
  • Maintain friendly relationships with clients, beyond mere transactional ones
  • Ability to provide step-by-step technical help, both written and verbal is a must.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience working with any eLearning application is a plus.
  • Good understanding of Cloud based applications and SaaS products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with help desk software (e.g., Freshdesk / Zendesk)
  • Excellent problem-solving and communication skills

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Disprz

we are an education tech company
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Disprz recruiting Customer Success Associate candidates nearby Chennai(Perungudi ).Disprz vacancies for Customer Success Associate is recruited through Written-test, Face to Face Interview etc.
Disprz Company recruits a lot of candidates every year based on the skills International BPO. The candidates with BA, BSc, BEd are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Chennai(Perungudi ) can apply for Customer Success Associate position in Disprz. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Disprz recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Disprz and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Disprz and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Disprz and near your city and get a secured career.