Customer Success Associate Jobs in Gurgaon - Educomp Solutions Ltd
Customer Success Associate
Educomp Solutions Ltd
3 to 3+ Years
Not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 11 Dec 20
Job Description
Roles And Responsibilities
- Project Planning & Execution: Set milestones while managing risks, coordinating with the customer and various internal teams to seamlessly deploy the product in the field within the stipulated time.
- Customer Onboarding & Training: Onboard, train and enable customer SPOCs for effective use of Zenatix solution to meet defined goals
- Customer Service: Actively engage the customer through all phases of the project, ensure customer satisfaction through timely communication, ensure delivery of deliverables within communicated time frames.
- Handling Customer Escalations: Effectively handle any customer escalations and voice it at the right forums at Zenatix
- Project health maintenance: Ensure smooth functioning of the deployed product and quick redressal of issues with the help of internal troubleshooting team within pre-defined SLAs. Periodic reporting to the customer and dipstick for red flag warnings.
- Growth Opportunities: Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process. Get referral leads from customers. Follow up on upcoming renewals with customers
- Gathering feedback: Understand the customer’s usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum.
- Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.
- 3-5 years of professional experience. Minimum 2 years of experience in Customer Success/Account management.
- Bachelor's/Master's degree in engineering
- Capability and desire to work in a dynamic and fast-paced environment with minimal direction.
- Excellent analytical, communication, presentation and problem-solving skills
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1063151
Job Category Diploma , Tech Support
Locality Address
State Haryana
Country India
About Company
Educomp Solutions Ltd
Jobs By Location
Gurgaon
Noida
Kolkata
Mumbai
Pune
Chennai
Ahmedabad
Hyderabad
Delhi
Bangalore
Others also searched for
Job & career videos Subscribe