Freshersworld does not charge any amount for job placement. Beware of fraudsters who ask you to pay on the pretext of giving a job. Know More

Post A Job

Customer Success & Business Development Jobs in Delhi - Simplify360

Customer Success Business Development

Simplify360
Expired

Posted: 09 Jul 20

Job Description

Simplify360 is the leading Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data & analytics. With our AI driven conversation cloud and digital media command center, and real-time dashboards we are empowering our clients #beyondsocial. We have presence in India and US, and function through partners in APAC. Our product is sold in over 100 countries.

Requirements Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.

  • Generates lead from the assigned market by reaching out to the prospective client, thereby building funnel for sales.
  • Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
  • Answer to RFI/RFQ/RFP together with the Key Account Sales manager.
  • Provides coaching and professional development to team member sales associates in-order to enhance their product knowledge, technical acumen, and technical sales skills.
  • Provides training to customers when needed.
  • Carries product demo (online/offline) to prospective clients and customers.
  • Identify prospective clients in Delhi and other surrounding markets
  • Create Client specific sales presentations for prospective clients.
  • Responsible for complete sign-off on all documents to be sent to the client.
  • Customer On-boarding: new customer on-boarding by helping them realize the importance of our product.
  • Account Escalations: Support or response to any alerts, red flags for some issue or any critical or overdue customer support ticket.
  • Renewals: follow up on current month / quarter renewals to avoid any last-minute surprise
  • Up-sell and cross-sell: Expansion and upgrades are to be guided to the customers while managing their accounts.
  • Periodic health checks: conduct periodic health of all the accounts and ensure the best practices have been followed.
  • Customer Advocacy: Build and maintain healthy customer relationship and helping them through renewals.
  • Training and feature Announcements: Facilitate the training on the regular updates and new feature additions in the platform.
  • SPOC for all accounts you’d be managing.
  • Is often the first port of call for customers and is available to answer any in-bound questions.
  • Liaison between client and support team.
  • Always put a smile on the customer.

  • Job Particulars

    Who can apply Freshers and Experienced (0 to 3 Years )
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id957475
    Locality Address
    State Delhi
    Country India

    About Company

    Simplify360
    Jobs By Location
    Others also searched for
    Job & career videos
    scroll-icon scroll-icon
    scroll-icon youtube-img
    scroll-icon youtube-img
    scroll-icon youtube-img
    scroll-icon youtube-img
    scroll-icon youtube-img
    scroll-icon youtube-img
    scroll-icon youtube-img
    scroll-icon youtube-img
    scroll-icon youtube-img
    ARE YOU A FRESHER? REGISTER NOW
    Looking for your first Dream Job?
    Update Resume
    Upload Resume