Customer Success Engineer Jobs in Mumbai - SMS-Magic
Job Description
Job Summary
Primary Job Responsibilities
- The Screen Magic Customer Success team is seeking a skilled technical support engineer with excellent technical and customer service skills to provide support for our Enterprise Mobile Communication suite of products.
- Our flagship product, SMS Magic is the most recommended and rated #1 enterprise texting application on Salesforce.com platform, the global leader in On-Demand CRM space.
- We are one of the top ISV partners of Salesforce.com in the APAC region.
- We have proven value across various industries: lead nurturing, loyalty programs, emergency alerts, event reminders, flash sales, price alerts, time-sensitive status updates, etc.
- In this role, you'll become an expert on our products which use the latest technologies and provide technical support to customers primarily through phone, ticketing system and remote sessions.
- You will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively.
- Your customers may often include engineers and highly skilled technical people.
- Hence you will need to continuously develop your technical / troubleshooting skills by various means and keep yourself updated on our products.
Primary Job Responsibilities
- Provide technical support to Screen Magic customers on our enterprise communication products and ensure they are successful.
- Diagnose problems with the product, troubleshoot customer issues and provide solutions in a timely manner.
- Exceed customer expectations by providing outstanding customer service
- Develop relationships and collaborate with developers, product managers, account managers and sales to provide creative solutions and improve customer satisfaction
- Contribute to the product knowledge base while working on customer issues
- 3 to 5 years of experience in technical / customer support domain. Exposure to international customers preferred.
- Excellent written and verbal communication skills.
- Good troubleshooting skills and a passion for problem solving and investigation
- Ability to work under pressure with conflicting priorities and deadlines, yet maintain a customer-centric focus
- Knowledge and experience of Salesforce CRM administration preferred. Candidates with no experience but excellent knowledge of Salesforce fundamentals will also be considered.
- You are responsible for protecting the information resources to which they have access.
- Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.
- You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.
- You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
Job Particulars
Role engineer core non it
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id937154
Job Category Core Technical
Locality Address
State Maharashtra
Country India
About Company
SMS-Magic
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