Customer Success Engineer Jobs in Pune - Zscaler
Customer Success Engineer
Zscaler
0 to 3 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 03 Jul 20
Job Description
Description
For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day.
We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference
Position: Customer Success Engineer- US
Location: Pune/Bangalore, India
Customer Success Engineer will play a key role in driving Customer Success though Zscaler CSPM product adoption, retention, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. The CSM manages the Premium Support relationship and ensures that Zscaler is and continues to be considered a key technology partner within the account. This role will work closely with the Field Sales Team to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the customer gets the most value out of their investment for the life of the contract.
Zscaler is a SaaS company operating in a high growth market providing security solutions for our customers to secure their Cloud environments and the access controls associated with it. Come and grow your career in the Cloud security vertical by helping us enable our customers to achieve success.
The mission of Zscaler's Customer Success team is to transform the way our customers work, to lead them through their digital transformation, and support their business outcomes. Provide an exceptional experience as they use the Zscaler Cloud platform to be effective in their security goals. Become a trusted advisor for our customers and helping them become raving fans of Zscaler.
Responsibilities/What You’ll Do- Be the key advocate for our Customers on behalf of Zscaler CSPM team with a focus on Transformation, Engagement, and Experience
- Ensure that the customer account onboarding is completed successfully, and customer is able to maximize value from the product
- Oversee the customer onboarding journey, the customer experience and maintain the overall customer technical relationship
- Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program and identify expansion opportunities.
- Demonstrate the fundamental understanding of Zscaler CSPM Product and articulate the advantages of our solution against competitors.
- Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers.
- Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other teams.
- Candidate should have 4-8 years of experience working in a customer-facing role (Post-Sales or Customer Success with a Technical background is ideal).
- Experience and knowledge of cloud deployment (Azure or AWS or GCP) and development tools (PowerShell, Azure-CLI, AWS or Google Cloud )
- Strong written and verbal communication skills
- Experience dealing with ambiguity: must have the ability to take initiative and work in a fast-paced environment while balancing multiple demands and shifting priorities
- Highly motivated self-starter with competitive personality and strong attention to detail.
- Team player who possesses a desire and ability to work in a fast-paced, goal-oriented high growth sales environment
- Exceptional communication skills, both oral and written, coupled with excellent listening skills
- Bachelor’s degree in Engineering
- Zscaler is the world’s leading software-as-a-service security platform
- We deliver best of breed security services with unprecedented scale
- 100 Million threats detected a day across 185+ countries
- Glassdoor rating of 4.7/5.0 + 98% CEO Approval = Exceptional place to work!
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id953811
Job Category Diploma , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Zscaler
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