Customer Success Executive Jobs in Bangalore - Slicer Solutions Pvt Ltd
Job Description
- The SLICeR Customer Success team helps customers successfully adopt and leverage SLICeR products and services. Customer Success contributes significantly to the SLICeR Sales performance objectives. Reporting to the head of Customer Success, you will work closely with other SLICeR teams, such as Sales, Operations, Marketing and Product, to ensure customers are completely satisfied and that sales targets with existing customers are achieved.
- On-‐boarding customers and supporting the use of SLICeR products at launch of the customer’s project
- Ensuring customers achieve their adoption and success targets
- Creating and managing a custom success plan for each customer
- Conducting ongoing training sessions and periodic health checks
- Provide regular status reports to stakeholders on progress against established goals and manage account escalations
- Supporting account executives to successfully win new users within the customer’s organisation
- Ensuring customers are renewing and expanding our relationship annually
- Communicating across SLICeR teams, key customer feedback and data points.
- Ensuring optimum account performance and smooth business processes
- Skills and Experience:
- Implementing new and improved business processes for managing and expanding customer accounts
- Managing relationships and networking across manydifferent functions in a fast-‐moving business environment
- Developing and implementing an effective strategic account plan through collaboration with other team members
- Proactive and ability to anticipate customer needs and requirements
- Enterprise sales experience is an advantage, accomplishing sales targets is of key importance to the role
- Effective professional discipline, organization, management and communication
- Understanding the SaaS business model and have experience delivering SaaS solutions to enterprise customers
- Sustained engagement with high-‐performance customers
- Ensuring smooth on-‐boarding of hundreds of new users at a time
- Addressing the professional development needs of diverse workforces, across multiple disciplines within a retail and lifestyle business
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id551848
Job Category Tech Support , Analyst / Analytics , Logistics / Transportation
SkillsMicrosoft excel
Locality Address
State Karnataka
Country India
About Company
Slicer’s mission is
to transform analytics in the fashion and apparel industry. Slicer’s
breakthrough platforms and analytics products, help organizations generate
relevant insight faster and better, businesses monitor their performances
dynamically, improve quality of decisions and formulate their strategic path.
Slicer is headquartered in Singapore with a development/service centre in
Bangalore.
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