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Customer Success Executive Jobs in Panaji - Recruiter Goa

Customer Success Executive
Recruiter Goa
Panaji(Tonka)
35000 - 45000 Per Month
Recruiter Goa
Last Date 27 Apr 2020
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Recruiter Goa - Job Details

Date of posting: 27 Feb 20
We are an established UK based company, which has strengthened during 2016 and is the winner of 2017 Best Service Provider for Serviced Apartment News. Get ready for a phase of fast growth. We spent 2016 evolving our business model and have proven it in the last 6 months. We are a SaaS (software-as-a-service) company. We also provide supporting services such as websites and digital marketing which are popular with customers. We work with accommodation owners and operators and specialize in the serviced apartment sector.

The role

We're looking for an individual, who is looking to build a career in a key customer-facing role. Our Customer Success Executive works as part of our Concierge team, building long-lasting relationships with their assigned customers, working with them to achieve greatness – from helping them in making the most of their system, to consulting with them on best practice and opportunities to help them grow and develop their business.

Be an expert in the system: Develop in-depth and comprehensive knowledge of the functionality available

Monitor the helpdesk (phone and email): Keep the levels of tickets and response times in the agreed service level. Actively work to resolve client requests either personally or by involving your team members.

Excellent communicator: You are on a team that represents the company and our product to our clients.

Technical skills: You need to become a trouble-shooting expert who can think logically to ask the right questions and locate the issue

Requirements

  • Practical experience and/or education in at least two of these areas
  • information systems user support
  • software user support in the hospitality industry
  • front desk operations & reservations or similar guest services in serviced apartments, hotel, resort, spa.
  • Able to self-manage, prioritise goals effectively and set own targets independently
  • Excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
  • Knowledge of PMS or CRM and/or ticket handling system (preferred)
  • Education: University level degree

  • Freshers can apply as long as you have the willingness to learn.
  • Requires work during customers' business hours during evening hours when on scheduled support shifts or when on stand-by support duty. These duties will include weekends and holidays. (ideally only once a month)
  • IMPORTANT: You will be employed as a contractor (permanent),not as an employee.
  • You will need to work on UK timings from 8 am - 5 pm.
  • You will need to be residing around Morjim (Goa) not more than 15 minutes away.
  • Since you will be employed as a contractor, you will need to have your own laptop, keyboard, mouse, monitor.
  • You will also need to have your own internet connection. (preferably not compulsory).
  • Expected salary: Between Rs 35,000 - 45,000/- per month (depending on experience)

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Telephonic Interview
Who can apply : Freshers

About Recruiter Goa

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Customer Service Associate
Certificate Course (ITI), Diploma, B.Com, M.Com, MA...
BPO, Sales, Outbound Sales

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Recruiter Goa recruiting Customer Success Executive candidates nearby Panaji(Tonka).Recruiter Goa vacancies for Customer Success Executive is recruited through Written-test, Face to Face Interview etc.
Recruiter Goa Company recruits a lot of candidates every year based on the skills BPO, Sales, Outbound Sales . The candidates with BBA/BBM, BCA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Panaji(Tonka) can apply for Customer Success Executive position in Recruiter Goa. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Recruiter Goa recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Recruiter Goa and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Recruiter Goa and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Recruiter Goa and near your city and get a secured career.