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Customer Success Intern Jobs in Hyderabad - Eunimart Multichannel Private Limited

Customer Success Intern
Eunimart Multichannel Private Limited
Hyderabad(Banjara Hills )
9000 - 10000 Monthly
Customer Success Intern Jobs in Hyderabad - Eunimart Multichannel Private Limited
Last Date 08 Feb 2021
This Job is Expired

Eunimart Multichannel Private Limited - Job Details

Date of posting: 10 Dec 20

Responsibilities: -

·         Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and

accurate manner.

·         Serve as a liaison between the customer support team, management, and customer to improve

customer service and business productivity.

·         Analyze customer complaints and provide appropriate corrective actions.

·         Assist directly or route customers to the appropriate personnel for assistance.

·         Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.

·         Track, follow-up and resolve customer’s outstanding issues in a timely fashion.

·         Develop customer service programs in order to provide outstanding service.

·         Prepare documentation and reports on routine customer correspondence for future reference

purpose.

·         Assist in training peers on improving customer support service.

·         Develop and maintain in-depth product knowledge.

·         Conduct customer surveys about the company’s service so as to obtain feedback.

·         Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.

·         Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends.

Requirements: -

·         Proficient in MS Office (esp. Excel).

·         English Proficiency (Spoken and Written).

·         Hindi Proficiency (Spoken).

·         Organizational and time management abilities.

·         Critical thinking and decision-making skills.

·         Prior experience in any customer support team will be an added advantage.

LAPTOP Mandatory

Educational Qualification: - Graduation/ MBA

Job Summary

Job Type : Internship / Projects
Job Category : Internship,Tech Support
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Eunimart Multichannel Private Limited

Eunimart is the world’s leading Crossborder Ecommerce enabler fueled by Artificial Intelligence that provides end-to-end solutions to all the problems related to Crossborder ecommerce. With a team comprising of young, driven and talented people, Eunimart provides employees with opportunities to innovate and excel. Hiring the best is one of our key philosophies. 
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Eunimart Multichannel Private Limited recruiting Customer Success Intern candidates nearby Hyderabad(Banjara Hills ).Eunimart Multichannel Private Limited vacancies for Customer Success Intern is recruited through Written-test, Face to Face Interview etc.
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