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customer success Jobs in Bangalore - PAZO

customer success

PAZO
experience-icon 0 Years
salary-icon Not disclosed
qualification-icon Other Graduate
Expired

Posted: 29 Oct 18

Job Description

Job Description of Customer Success Associate
  • We are looking for an experienced Customer Success Associate to provide excellent customerservice and to promote this idea throughout the organization.
  •  The goal is to keep thedepartment running in an efficient and profitable manner, to increase customer satisfaction,loyalty and retention and to meet their expectations.
Job Responsibilities/Duties:
  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Visiting client sites whenever required
  • Managing a large number of incoming calls and emails
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Co-mutilating with internal teams to discuss sales targets for upsell
  • Generating daily, weekly, monthly reports for clients
  • Generating sales leads, building sustainable relationships where necessary Reporting back on results
Job Requirements:
  • Excellent verbal communication skills
  • The ability to maintain calm under pressure 
  • A thorough knowledge of the product or service the company they work for is offering
  • Efficiency and organizational skills
  • Experience in providing customer service support
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
Other Details:Skills - 
  • Presentation Skills, Client Relationships, Negotiation, Prospecting Skills, Creativity,Sales Planning, Independence, Motivation for Suppor
  • Qualification: Any graduation
  • Experience – 0-4 years
  • Job Location – Bangalore

Job Particulars

Education Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id500995
Locality Address
Country India

About Company

PAZO is a software platform which helps organizations in gaining visibility and control over the daily business operations by empowering the teams with a better reporting and communication tool. It is a fast growing B2B SaaS startup which is backed by Techstars. We are on a mission to make operations management a click away.
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