customer success Jobs in Bangalore - PAZO
Job Description
Job Description of Customer Success Associate
- We are looking for an experienced Customer Success Associate to provide excellent customerservice and to promote this idea throughout the organization.
- The goal is to keep thedepartment running in an efficient and profitable manner, to increase customer satisfaction,loyalty and retention and to meet their expectations.
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Visiting client sites whenever required
- Managing a large number of incoming calls and emails
- Managing customers’ accounts
- Keeping a record of customer interaction and details of actions taken
- Co-mutilating with internal teams to discuss sales targets for upsell
- Generating daily, weekly, monthly reports for clients
- Generating sales leads, building sustainable relationships where necessary Reporting back on results
- Excellent verbal communication skills
- The ability to maintain calm under pressure
- A thorough knowledge of the product or service the company they work for is offering
- Efficiency and organizational skills
- Experience in providing customer service support
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Presentation Skills, Client Relationships, Negotiation, Prospecting Skills, Creativity,Sales Planning, Independence, Motivation for Suppor
- Qualification: Any graduation
- Experience – 0-4 years
- Job Location – Bangalore
Job Particulars
Education Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id500995
Job Category Tech Support , Analyst / Analytics , Logistics / Transportation
Locality Address
State Karnataka
Country India
About Company
PAZO is a software platform which helps organizations in gaining visibility and control over the daily business operations by empowering the teams with a better reporting and communication tool. It is a fast growing B2B SaaS startup which is backed by Techstars. We are on a mission to make operations management a click away.
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