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Customer Success Role Jobs in Mumbai - Signzy

Last Date 16 Jun 2021
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Signzy - Job Details

Date of posting: 16 Apr 21
  • Responsible for building, nurturing and maintaining relations with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with Signzy products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Generate sales among client accounts, including up-selling and cross-selling
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested Signzy products and services in a timely fashion
  • Addressing customer concerns and complaints
  • Communicates client needs and demands to senior management
  • Forecasts and tracks client account metrics
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Coordinate with internal cross functional teams working on the same account to ensure consistent service
  • Service multiple clients concurrently, often meeting deadlines
  • Keep records of client transactions
  • Study competition to find new ways to retain customers
    Skills & Abilities
    • Proven experience as a Client Relationship Manager/Executive.
    • Excellent communication and negotiation skills
    • Knowledge of BFSI clients business - ability to understand client's business, their market sector, regulation compliance and be able to discuss knowledgeably with the client.
    • Ability to work well with a team
    Qualification & Experience
    • Business Management Degree from reputed Universities, Account Management Experience, Client-Focused Solutions Experience, Ability to Communicate Client
    • Needs with Senior Management, Talent for Influencing Client Management, Ability to Manage Multiple Projects and Clients, Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills.
    • 2-4 years of experience
    Aptitude/Personal Profile
    • Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.
    • Problem solving aptitude
    • A customer-oriented attitude.
    • Drives results - achieves high levels of customer satisfaction.
    • Exhibits professional excellence - strives for self-improvement.
    • Proactive problem prevention and issue resolution leadership ability.
    • Communicates effectively-tailored messages appropriately to various stakeholders.
    • A passion for events and willing to make a difference in the delivery of the same.
    • A desire to over-deliver in all aspects of the role
    • Self starter and hard worker
    • Meticulous attention to detail
  • Job Summary

    Job Type : 0
    Hiring Process : Face to Face Interview
    Who can apply : Experienced (2 to 3+ yrs)

    About Signzy

    Signzy
    Apply Now
    This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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