Customer Success Role Jobs in Mumbai

Customer Success Role

Signzy

2 to 3+ Years

Not disclosed

Expired

Posted: 16 Apr 21

Responsible for building, nurturing and maintaining relations with clients and key personnel within customer companies.

Conducting business reviews to ensure clients are satisfied with Signzy products and services.

Alerting the sales team to opportunities for further sales within key clients.

Generate sales among client accounts, including up-selling and cross-selling

Operates as the point of contact for assigned customers

Develops and maintains long-term relationships with accounts

Makes sure clients receive requested Signzy products and services in a timely fashion

Addressing customer concerns and complaints

Communicates client needs and demands to senior management

Forecasts and tracks client account metrics

Manage projects within client relationships, working to carry out client goals while meeting company goals

Coordinate with internal cross functional teams working on the same account to ensure consistent service

Service multiple clients concurrently, often meeting deadlines

Keep records of client transactions

Study competition to find new ways to retain customers

Skills & Abilities

Proven experience as a Client Relationship Manager/Executive.
Excellent communication and negotiation skills
Knowledge of BFSI clients business - ability to understand client's business, their market sector, regulation compliance and be able to discuss knowledgeably with the client.
Ability to work well with a team

Qualification & Experience

Business Management Degree from reputed Universities, Account Management Experience, Client-Focused Solutions Experience, Ability to Communicate Client
Needs with Senior Management, Talent for Influencing Client Management, Ability to Manage Multiple Projects and Clients, Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills.
2-4 years of experience

Aptitude/Personal Profile

Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.
Problem solving aptitude
A customer-oriented attitude.
Drives results - achieves high levels of customer satisfaction.
Exhibits professional excellence - strives for self-improvement.
Proactive problem prevention and issue resolution leadership ability.
Communicates effectively-tailored messages appropriately to various stakeholders.
A passion for events and willing to make a difference in the delivery of the same.
A desire to over-deliver in all aspects of the role
Self starter and hard worker
Meticulous attention to detail