Customer Success Specialist Jobs - Hyderabad - Keka

Eligibility : M.Com, BBA/BBM, MA, BSc, BCA, MS, PG Diploma, MSc, B.Com, BA, MCA

Location : Hyderabad

Last Date : 04 Dec 2016

Salary : 180000 - 200000 Rs Per Year

Year of passing: 2014

Experience Required: 2 Years

Hiring Process : Written-test, Face to Face Interview

Keka - Job Details

Real Customer Success comes from the heart! You’re passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk!

Job Responsibilities

  • Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. 
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. 
  • Develop and nurture customers for advocacy.
  • Work with clients aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.


  • Cheerful, Optimistic go getters 
  • Learn-ability is more valued than skill set.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.
Apply Now

Note: This posting is done directly & exclusively on

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

About Keka

Keka was born out of frustration from using software that sucks. We were a 100 person technology firm that needed a 'HR and Payroll' system for managing our employees.

Of the plethora of HR products available in the Indian market, we haven't seen one that cared for employee experience and they all carried year's old legacy of antique computer clunkiness. We resorted to building one ourselves and if the early customer feedback is any indicator, we seem to have done our job well!

While we aspire to build the awesome ever HR and Payroll platform for India, we aren't a HR or Payroll domain services firm. We believe that's a positive change we bring to the market. Our understanding of the problems in this domain as one of its users, backed with our technology expertise makes us the killer team!

As business owners of 150+ employees we understand the pains and pleasures of running a small enterprise and Keka is our solution.

Jobs by Location