Customer Success Specialist Jobs - Hyderabad - Keka

Customer Success Specialist
2 Years
180000 - 200000 Per Year
Last Date 04 Dec 2016

Keka - Job Details

Date of posting: 05 Oct 16

Real Customer Success comes from the heart! You’re passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk!

Job Responsibilities

  • Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. 
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. 
  • Develop and nurture customers for advocacy.
  • Work with clients aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.


  • Cheerful, Optimistic go getters 
  • Learn-ability is more valued than skill set.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.

Hiring Process : Written-test, Face to Face Interview

Job Role : Others

About Keka

Keka was born out of frustration from using software that sucks. We were a 100 person technology firm that needed a 'HR and Payroll' system for managing our employees.

Of the plethora of HR products available in the Indian market, we haven't seen one that cared for employee experience and they all carried year's old legacy of antique computer clunkiness. We resorted to building one ourselves and if the early customer feedback is any indicator, we seem to have done our job well!

While we aspire to build the awesome ever HR and Payroll platform for India, we aren't a HR or Payroll domain services firm. We believe that's a positive change we bring to the market. Our understanding of the problems in this domain as one of its users, backed with our technology expertise makes us the killer team!

As business owners of 150+ employees we understand the pains and pleasures of running a small enterprise and Keka is our solution.

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Keka recruiting Customer Success Specialist Experienced(2 Years) candidates in Hyderabad. The Keka vacancies for Customer Success Specialist is filled through Written-test, Face to Face Interview etc.
Keka jobs for Experienced(2 Years) candidates are very common in nature as the company recruits a lot of Experienced(2 Years) candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, MS, PG Diploma, MSc, B.Com, BA, MCA are selected to full fill the vacancies in Others job field. The Experienced(2 Years) candidates applying for Customer Success Specialist should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Keka recruitment, Experienced(2 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Keka and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Keka and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.