Customer Support Advisor Jobs in Mumbai - MyHelp
Customer Support Advisor
MyHelp
Expired
Posted: 08 Sep 20
Job Description
We are looking for Customer Support Advisors who would be able to help the already existing customers in placing the order on the Mobile App. (Female Candidates Preferred)
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services being offered on the App
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
- Should posses a Laptop with Internet Connection
- Should know and understand basic MS-OFFICE
Job Particulars
Education 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id993637
Job Category Tech Support
Locality Address Vikhroli
State Maharashtra
Country India
About Company
MyHelp Mobile App - A subsidiary of Netcreators Group.
A Mobile app offering services, for customers to order essential and non-essential items.
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