Customer Support Advisor Jobs in Navi Mumbai - Crescent Payments Pvt. Ltd
Job Description
- Respond to customer questions by email, web chats and telephone in an efficient and effective manner
- Pro-actively assist customers with their questions and escalate inquiry to appropriate channel if unable to be resolved at first point of contact
- Research and resolve inquiries verbally, in writing and on-line
- Analyze customer feedback and provide strategies on improving features on the website
- Provide feedback on resource tools to more effectively assist customers
- Provide feedback to Manager regarding necessary changes and updates, including policies, upgrades, and customer care issues
- Strong verbal and written communication skills with excellent use of English
- Computer literacy and strong understanding of e-commerce
- Strong analytical, decision-making and problem-solving skills
- Ability to work both independently and as a team member
- Ability to multi-task and be able to estimate and prioritize tasks
- Effectively identify problems and issues by performing relevant research using the appropriate tools
- Ability to work effectively in a fast-paced and high-pressure environment
- Goal orientated with the motivation to succeed personally and professionally
- Ability to adapt to changing circumstances base on company’s business requirements.Includes but is not exclusive to, working shift, working hours, adapting to new technologies/products/process.
- Ability to creatively solve problems by understanding, and apply logic in response to customers inquiries/demands.
- Excellent time management skills
Job Particulars
About Company
Payza is the leading global online payment platform that specializes in e-commerce processing, corporate disbursements, and remittances for individuals and businesses around the world. The e-wallet platform provides Payza members worldwide with convenient and flexible loading and withdrawal options, such as localized bank transfers, global bank wires, credit/debit card, checks, prepaid cards, among others.