Customer Support Advisor Jobs in Navi Mumbai - Crescent Payments Pvt. Ltd

Customer Support Advisor
Crescent Payments Pvt. Ltd
2012 - 2017
12000 - 15000 Per Month
Crescent Payments Pvt. Ltd
Last Date 31 Dec 2017

Crescent Payments Pvt. Ltd - Job Details

Date of posting: 28 Nov 17
Primary Duties & Responsibilities

  • Respond to customer questions by email, web chats and telephone in an efficient and effective manner
  • Pro-actively assist customers with their questions and escalate inquiry to appropriate channel if unable to be resolved at first point of contact
  • Research and resolve inquiries verbally, in writing and on-line
  • Analyze customer feedback and provide strategies on improving features on the website
  • Provide feedback on resource tools to more effectively assist customers
  • Provide feedback to Manager regarding necessary changes and updates, including policies, upgrades, and customer care issues
Required Skills & Abilities
  • Strong verbal and written communication skills with excellent use of English
  • Computer literacy and strong understanding of e-commerce
  • Strong analytical, decision-making and problem-solving skills
  • Ability to work both independently and as a team member
  • Ability to multi-task and be able to estimate and prioritize tasks
  • Effectively identify problems and issues by performing relevant research using the appropriate tools
  • Ability to work effectively in a fast-paced and high-pressure environment
  • Goal orientated with the motivation to succeed personally and professionally
  • Ability to adapt to changing circumstances base on company’s business requirements.Includes but is not exclusive to, working shift, working hours, adapting to new technologies/products/process.
  • Ability to creatively solve problems by understanding, and apply logic in response to customers inquiries/demands.
  • Excellent time management skills 

Hiring Process : Face to Face Interview

About Crescent Payments Pvt. Ltd

Payza is the leading global online payment platform that specializes in e-commerce processing, corporate disbursements, and remittances for individuals and businesses around the world. The e-wallet platform provides Payza members worldwide with convenient and flexible loading and withdrawal options, such as localized bank transfers, global bank wires, credit/debit card, checks, prepaid cards, among others.

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Crescent Payments Pvt. Ltd recruiting Customer Support Advisor fresher’s in Navi Mumbai. The Crescent Payments Pvt. Ltd vacancies for Customer Support Advisor is filled through Face to Face Interview etc.
Crescent Payments Pvt. Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BA, BBA/BBM, BSc, Diploma, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Advisor should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Crescent Payments Pvt. Ltd recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Crescent Payments Pvt. Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Crescent Payments Pvt. Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.