Customer Support Agent Jobs in Delhi,Faridabad,Gurgaon - Paytm
Job Description
Process Overview:
Customer Support Team - Calling/Email Process
Job Description:
- Provide solution to customer queries via email or calls.
- Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
- Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
- Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc)
- Vendor Management.
- Should have 1 - 3years experience in BPO / Customer service industry only.
- Should be a good leader & experience of working under pressure
- Possess Strong communication & Interpersonal Skills.
- Qualification - Graduate/Post-Graduate
- Willing to work in rotational shifts
- Only MALE candidates
- Fluency in English is a must
- Should be willing to coordinate with candidates over the phone and involve in calling-related activities
- Should be willing to work 6 days in a week
- Should be okay with rostered week offs
- Only MALE candidates
Job Particulars
Education M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Who can apply Experienced (1 to 3 Years)
Hiring Process Written-test, Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id308450
Job Category MBA , 1 to 3 Yr Exp , Tech Support
Locality Address
State Haryana, Uttar Pradesh, Delhi
Country India
About Company
Paytm is India's largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today. In a short span of time we have scaled to over 158mn registered users and more than 90mn monthly transactions. Paytm is the consumer brand of India's leading mobile internet company One97 Communications. One97 investors include Ant Financial (AliPay), SAIF Partners, Mediatek, Sapphire Venture and Silicon Valley Bank. We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours designing each new feature and obsesses about the smallest of details.
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