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Customer Support - Analyst Jobs in Bangalore - Wibmo

Wibmo - Job Details

Date of posting: 19 May 18

Job Summary

  • Designation- Customer Support - Analyst- Outbound / Inbound Calls
  • Roles- Handle Calls and Emails for Inbound / Outbound- Voice/ Semi- Voice Process in Banking sector

Responsibilities and Duties

  • Handling outbound/inbound  customer calls & emails.
  • Follow up calls and emails- National premium customers 
  • Handle calls for upselling and service provider
  • Ensure customer issues are resolved within set SLA.
  • Back-end banking support & operations.
  • Basic knowledge about banking fraud management.
  • Monitor all essential components to maintain system uptime.
  • Complete day-to-day tasks assigned by supervisors, managers & clients.
  • Analyze issues & provide first level inputs about the issue.
  • Prepare & send reports to clients & internal teams.
  • To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s. 
  • Responsible for relationship building and resolving customer inquiries in a professional manner.
Required Experience, Skills and Qualifications
  • Experience- Min 0.6 months to 3+ years of exp in any call center or Bpo. understand or well versed in handled outbound / inbound calls and emails. Voice, Email and chat support.
  • Experience in banking domain is added advantage.
  • Experience as customer support in any banking domain - International or Domestic contact center.
  • Excellent verbal & written communication skills in English and Hindi - Mandatory.
  • Flexible to work in 24/7 shifts
  •  Dayshift only for Female  and Male need to be flexible for any shifts.
Benefits
  • 3 Weeks of Classroom Training and OJT
  • Medical Insurance
  • Food Coupons
  • Other allowance + performance Incentives + OT  

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (0.6 to 1 Years)

About Wibmo

Wibmo, the mobile payments company

We at Wibmo, make payments happen. Today, an overwhelming majority of the eCommerce transactions that happen every day in India, are powered using our systems. Now, we are levelling up, and are taking giant leaps towards helping everybody make payments using mobile phones. On that journey towards becoming one of India’s largest players in the Mobile Payments ecosystem, we are building a world class team to help us get there. This is your call to action, to come join us, be a part of that team and chip in to make this world a better place to live in. 

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Wibmo recruiting Customer Support - Analyst Experienced(0.6 to 1 Years) candidates candidates nearby Bangalore.Wibmo vacancies for Customer Support - Analyst is recruited through Written-test, Face to Face Interview etc.
Wibmo Company recruits a lot of Experienced(0.6 to 1 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Customer Support - Analyst position in Wibmo. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Wibmo recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Wibmo and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Wibmo and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Wibmo and near your city and get a secured career.