Customer Support - Analyst Jobs in Bangalore - Wibmo

Job Summary

• Designation- Customer Support - Analyst- Outbound / Inbound Calls
  
• Roles- Handle Calls and Emails for Inbound / Outbound- Voice/ Semi- Voice Process in Banking sector
  

Responsibilities and Duties

• Handling outbound/inbound  customer calls & emails.
  
• Follow up calls and emails- National premium customers 
  
• Handle calls for upselling and service provider
  
• Ensure customer issues are resolved within set SLA.
  
• Back-end banking support & operations.
  
• Basic knowledge about banking fraud management.
  
• Monitor all essential components to maintain system uptime.
  
• Complete day-to-day tasks assigned by supervisors, managers & clients.
  
• Analyze issues & provide first level inputs about the issue.
  
• Prepare & send reports to clients & internal teams.
  
• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s. 
• Responsible for relationship building and resolving customer inquiries in a professional manner.
  

• Experience- Min 0.6 months to 3+ years of exp in any call center or Bpo. understand or well versed in handled outbound / inbound calls and emails. Voice, Email and chat support.
  
• Experience in banking domain is added advantage.
  
• Experience as customer support in any banking domain - International or Domestic contact center.
  
• Excellent verbal & written communication skills in English and Hindi - Mandatory.
  
• Flexible to work in 24/7 shifts
•  Dayshift only for Female  and Male need to be flexible for any shifts.
  

• 3 Weeks of Classroom Training and OJT
  
• Medical Insurance
  
• Food Coupons
  
• Other allowance + performance Incentives + OT