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· Will be primary interface for our Business-to-Business customers.
· Associate will be responsible for timely and accurate support to our customers with a strong focus on high standard for the role.
· Contribute to a team environment while adhering to service level agreements for Phone cases.
· Demonstrates end to end ownership of every interaction coupled with proactive problem solving and provides exceptional support to our customers.
· Demonstrates effective, clear, and professional written and oral communication.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
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