Customer Support Associate jobs - Gurgaon - Vr Talenthunters - 0 to 1 years of experience - 01 December 2019
FEATURED JOBCustomer Support Associate
Job Description
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide phone support for Global customers.
Be responsible to deliver a high quality, customer-driven, support service resolving
customer enquiries at the first point of call wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that
have been identified as crucially important during each and every customer support
engagement.
Ability to assess customer sentiment at all stages during the communication, to take
the lead in escalating an issue on behalf of the customer and to arrange for a
supervisor to mediate in the interaction if deemed necessary by you or if requested by
the customer.
Job Particulars
About Company
