You will be primarily drive customer acquisition and retention by analyzing key data points, initiating proactive customer interactions through written and verbal communications, documenting interactions in internal systems, coordinating the organization’s efforts to resolve customer issues in a timely and accurate fashion. 

Essential Duties and Responsibilities :

•       Answer customer chats courteously to provide information about products and services, arrange consultations and obtain feedback about service  

•       Interact with customers through e-mail or online chat medium concerning various queries.  

•       Ensure satisfactory resolution of customer grievances. Interface with respective individual/ department for resolution of complaints.

•       Ensure appropriate escalation of unresolved complaints.  

•       Reviewing customer subscription details, establishing rapport with the customer, and retaining customer base and revenue  

•       Maintaining a balance of customer satisfaction while retaining revenue  

•       Identifying up-sell and value-add sales opportunities and delivering to  the sales team for execution  

•       Ensuring accuracy and consumer satisfaction by having attention to  detail  

•       Keep records of customer interactions and transactions, recording  details of inquiries, complaints, comments, and actions taken. 

Qualifications :

•       Strong written and verbal communication skills  

•       The ability to analyze data and research results  

•       Exceptional problem solving ability  

•       Excellent time management skill and keen attention to detail  

•       Ability to manage and prioritize tasks  

•       Customer focus with a high level of enthusiasm and a positive attitude  

•       Ability to work within teams to exceed customer expectations  

•       Proven track record of reliability  

•       Possess high level of confidence, desire to succeed, and assertiveness  

•       Experience working independently and scoping/executing high quality  deliverables are a must  

      Ability to remain fact focused in emotional situations 

Other Benifits :

• Monthly incentives over and above the fixed CTC

• General shift timings

• Office is located in the heart of the city - Indiranagar 

• Unlimited usage and access to the best health club in Indiranagar

• Great peer group to work with

• Start-up culture with higher responsibilities and higher rewards

• Performance driven culture

• We have a 6 day working week with perks like free lunch on the 6th working day and unlimited access to healthy munchies in our cafeteria thru the day