Customer Support Associate Jobs in Hyderabad - Ambee
Job Description
Job Description
- We are looking for a reliable Customer Support Associate who will be responsible for handling calls for transportation requests.
- She/He will have to manage the entire cycle from request to fulfillment and completion of the ride.
Responsibilities:
- Handle calls from customers for transportation requests.
- Confirm request, identify and coordinate with service providers.
- Follow up until completion of ride. Ensure customer is always informed.
- Diligently follow up for callback requests and scheduled rides.
- Adhere to and complete all steps and processes defined for call handling.
- Calm demeanour, confident and clear communication
- Ability to multi-task while on call and make quick decisions.
- Fluent in English, Hindi and Telugu.
- Flexibility for working in shifts.
Job Particulars
About Company
We, at Ambee, are a passionate startup solving the problems in medical transportation. We find it hard to accept that in this connected age of smartphones, this space in developing nations is still stuck in the 20th century. We believe we have a creative approach to address a challenging problem. We provide technology to hospitals and ambulance owners to manage their fleet, and are creating an online network of high quality hospital and private ambulances. Users in need can find the nearest ambulance to get to a place of their choice in emergencies, or otherwise. We aim to uplift the standards of medical transportation and in-transit care across the emerging world, and want to be proud of the difference we bring.
We've built a strong founding team of people who are passionate about this opportunity. Having worked in the past at companies like Google and Apple we are intent on building a company that solves really hard problems, is driven by strong values and is a great place to work and grow at.
