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customer support associate Jobs in Hyderabad - Karvy data management services ltd

customer support associate

Karvy data management services ltd
experience-icon 0 Years
salary-icon 12000 - 13000 Monthly
Expired

Posted: 27 Jul 17

Job Description

We have an opening for the post of Customer Service Executive for inbound voice &Semi processing HYD Job Nature will be attending inbound calls from customers.

  • Designation:- Customer Support officer / Executive.
  • Graduate with or without experience KARVY ON ROLL

General Purpose

  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Responsibilities

  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Requirements&Key Competencies

  • Previous experience in a customer support role, Fresher’s are welcome
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Education and Experience

  • intermediate/Graduate
  • proficient in relevant computer applications
  • required language proficiency
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes

Job Particulars

Education B.Com, BBA/BBM, BCA, BEd, BSc, 12th Pass (HSE), BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id327541
Job Category BPO , BSc/BCA/BBM
Locality Address
State Telangana
Country India

About Company

Karvy Data Management Services is emerging as a leading provider of business and knowledge process services by focusing on delivery of business services for our clients through an innovative framework that is directly tied to improving service delivery along the value chain. With a reach across the length and breadth of the country and an CMMi Level 3, ISO 9001:2008 and ISO 27001:2013 compliant service delivery mechanism, we deliver services that result in customer success stories through a collaborative approach with our clients. Our capabilities in large scale process management services across industry verticals is making us a partner of choice for leading organizations in the country.
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