Customer support Associate Jobs in Pune - AQUASPADE Pvt. Ltd
Customer support Associate
AQUASPADE Pvt. Ltd
0 Years 
Not disclosed 
Expired
Posted: 20 Mar 17
Job Description
We are looking for a customer-oriented service representative.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- High school degree
- Fresher's are welcome.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id285326
Job Category Diploma , Tech Support
SkillsEnglish Speaking
Locality Address
State Maharashtra
Country India
About Company
We are an IT Based firm which deals in Website Development & Digital Marketing named “AQUASPADE Pvt. Ltd”. Firstly would like to give a Brief Introduction About our Company: AQUASPADE Pvt. Ltd., a customer focused organization, adapts itself in fastest changing communication and technology landscape all over the world, to deliver best technology solution to all its customer, which create value to their business..AQUASPADE is technology consulting company, specialize in providing digital solutions to the customers globally.
Our highly skilled team understands customers’ requirements in depth, researches the market dynamics and offers digital solution that are easy to implement and promise high returns. We specialize in providing quick and practical consulting solutions to our companies in areas of Business transformation, Customer transformation and Operation Transformation With more than 56 people across multiple geographies, we create and deliver services that exceed clients’ expectations consistently and enhance their business agility.
We align with industry best practices and internationally renowned standards to assure you the genuine creative web design which connects with website visitors. We employ a framework of robust internal processes to ensure IP security, quality of web solution and on-time.
Our highly skilled team understands customers’ requirements in depth, researches the market dynamics and offers digital solution that are easy to implement and promise high returns. We specialize in providing quick and practical consulting solutions to our companies in areas of Business transformation, Customer transformation and Operation Transformation With more than 56 people across multiple geographies, we create and deliver services that exceed clients’ expectations consistently and enhance their business agility.
We align with industry best practices and internationally renowned standards to assure you the genuine creative web design which connects with website visitors. We employ a framework of robust internal processes to ensure IP security, quality of web solution and on-time.
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