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Customer Support Care Jobs in Bangalore - JFrog

Last Date 29 Nov 2020
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JFrog - Job Details

Date of posting: 30 Sep 20
Responsibilities

With the help of BI and SalesForce tools, the Customer Support Care will be overlooking the Support Queue and be responsible for the following:
  • Monitoring incoming cases and apply protocol for critical inquiries
  • Triage of cases when unidentified by the system
  • Assignment of cases
  • Teams load monitoring and raising a red flag to Managers when a team’s queue is approaching overload
  • Monitor the Support sessions of the day and assist in scheduling critical sessions
  • Answer the Support phone line
  • Manage the team’s shifts scheduling
  • Maintain the SwampDash dashboard displaying functions on shift
  • Taking the shift from the previous Customer Support Care (US based) and handing over to the next Customer Support Care (Israel based),during handover sessions
Desired Skills And Experience
  • Service oriented and motivated by care
  • 2 years+ experience in an high tech company
  • Warrior at heart! Experience in a stressful work environment
  • Customer facing experience - Desired
  • Impeccable English (verbal & written)
  • Great verbal and written communication skills
  • Thorough understanding of prioritization and sense of urgency
  • Organized, meticulous, detail oriented
  • High level of commitment - every case needs to be handled optimally
  • Experience using SalesForce is a plus

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (2.5 yrs)

About JFrog

The JFrog Support Department is organized in a 24/7 follow the sun structure, handling and tackling inquiries coming from our prospects and customers. We are committed to highly responsive and quality answers.

In order to support our forever growing team, we are looking for our very own gatekeeper, Service Level Agreement fighter and cases defender.
Strategically positioned In the front line, the Customer Support Care will be the first contact with our customers seeking technical assistance. Our support is email based, phone line is mostly used to report critical cases.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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JFrog recruiting Customer Support Care Experienced(2.5 yrs) candidates candidates nearby Bangalore.JFrog vacancies for Customer Support Care is recruited through Written-test, Face to Face Interview etc.
JFrog Company recruits a lot of Experienced(2.5 yrs) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Customer Support Care position in JFrog. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the JFrog recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of JFrog and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of JFrog and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in JFrog and near your city and get a secured career.