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Customer Support Chat Jobs in Bhopal,Indore - MMF Infotech Technologies Pvt.

Customer Support Chat

MMF Infotech Technologies Pvt.
Expired

Posted: 02 Mar 22

Job Description

Customer Support Chat 

Skills:-

 Excellent communication and analytical Skills
 Strong leadership and management skills
 Must have excellent interpersonal skills
 Excellent written and verbal communication
 Active listening and Problem-solving skills
 Ability to multitask, prioritize, and manage time effectively

Roles and Responsibilities:-

 A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof
 Keep records of customer interactions, process customer accounts, and file documents
 Proficiently communicating with customers electronically and taking follow-up of the procedures.
 Handling customer queries regarding various products
 Identify and assess customer needs to achieve satisfaction
 Exhibiting patience in order to resolve queries in a timely manner
 Escalate unresolved issues to the appropriate internal teams
 Document knowledge in the form of solution articles
 Respond to customer queries in a timely and accurate way, via phone, email, or chat
 Patience when handling tough cases.
 Take a deep dive into product key features and have keen insight/knowledge about the product

Job Particulars

Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1436693
Locality Address Palasia Square
Country India

About Company

MMF Infotech Technologies Pvt.
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