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Customer Support - Chat Process Jobs Opening in SITEL at Andheri East, Mumbai

Customer Support - Chat Process

SITEL
experience-icon 0.6 Years
salary-icon 16800 - 18000 Monthly
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Posted: 17 Jan 23

Job Description

• Hiring for Customer support - Chat process
• (Fashion cosmetic brand)
• Need Only Female's candidate
• Shift - 24/7 any (9Hour shift)
• Night shift
• Need excellent written/verbal English communications.
• 5days Working (2 Rotational Off)
• HSC with 6month BPO Experience
• Graduate fresher 
• Salary:- 1st Slab :- 16.8k in-hand• 2nd slab :- 18k In-hand plus Traveling allowance 2.5k and other incentives also there.
• *Transport:-  In Night after 8.30pm Home Drop and Day time will get central pickup from Andheri or Ghatkopar station

Responsibilities:
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

More information about this Customer Support - Chat Process Job

Please go through the below FAQs to get all answers related to the given Customer Support - Chat Process job

  1. What are the job requirements to apply for this Customer Support - Chat Process job position?
    • Ans: A candidate must have a minimum of 06 Months year experience as an Customer Support - Chat Process

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 16800 and 18000 Monthly. The Salary will depend on the interview. This Customer Support - Chat Process is a Full Time in Mumbai.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Customer Support - Chat Process is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Customer Support - Chat Process position?
    • Ans: There are immediate 1 job openings for Customer Support - Chat Process in our Organisation.

Job Particulars

Education 12th Pass (HSE)
Who can apply Experienced (0.6 Years)
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1674452
Job Category Tech Support
Locality Address Andheri East
Country India

About Company

SITEL
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