Customer Support Engineer Jobs in Bangalore - Trigent Software
Customer Support Engineer
13000 - 16500 Monthly 
LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), M.Chirurgiae, BSW 
Job Description
| Customer Support | ||
| 1 | Organization Name | Trigent |
| 2 | Industry Type (e.g. – Retail / Hotel / BPO / Logistic) | IT Services |
| 3 | No of Positions / Vacancies | 20 |
| 4 | Location of the Job | Bangalore |
| 5 | Nature of the Job ( Sales / Back end support / Inbound / Outbound / Customer Service ) | Customer service |
| 6 | JD and KRA for the candidates | • Receive inbound calls and/or make outbound calls to customers. • Position requires strong oral and written communication skills Responsibilities • Accountable for calls answering/making outbound calls, call quality, attendance, and adherence to work schedule results. • Must be able to utilize headset and computer terminal and navigate through multiple systems to input and retrieve information. • Must provide accurate information to customers. • Position requires ability to work in a very structured environment. • Ensure complete call logs and reports. • Must be flexible in working 6 days a week. • Transfer customer calls to appropriate teams accordingly. • Must be able to adapt to dynamic, quickly changing telecommunications environment. |
| 7 | OJT Period ( Training Period / Nesting period ) | NA |
| 8 | Stipend Amount During Training | Salary from day 1 |
| 9 | Working hours ( shift timings ) | Rotational |
| 10 | Contact Person Name | Rhoni |
| 11 | Salary CTC | 13000/Month |
| 12 | Salary In Hand | NA |
| 13 | Incentive ( Yes / No ) if yes How much | YES - Shift Allowance if on shifts |
| 14 | Confirmation Period | NA |
| 15 | PF / ESI Deductions ( Yes / No ) | Yes |
| 16 | Dress code ( Who will provide dress or any deduction for dress code ) | NA |
| 17 | Boarding / lodging / Meal facility (YES / NO) | No |
| 18 | Mandatory Requisites ( Bike, Driving License) | NA |
| 19 | Minimum Qualification | Graduate (NO BE/BTECH) |
| 20 | When Offer letter (With CTC mentioned) will be given | Before DOJ |
| 21 | What is the mode of Salary (A/c transfer or Cash) | Account Transfer |
| 22 | Expected date of Salary transfer in Bank Account | 5th |
| 23 | Expected date of Salary Slip generated and handed over to candidates | A day after salary release |
Job Particulars
About Company
About Trigent Software Ltd..
Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent. Our hybrid engagement model is designed to leverage the best of US and India so that our customers are the ultimate beneficiaries. Our track record speaks of our success;having developed more than 100 products many of which are deployed in record time in both large and small companies. We work with the same care and diligence to make each of our engagement a success, one at a time, small or large.
