CUSTOMER SUPPORT ENGINEER Jobs in Hyderabad - Externetworks
Job Description
- Urgently Hiring
- Title: Customer Support Engineer (E-Mail/Live Chat/Ticket Support/Phone Support)
- Company: ExterNetworks Pvt Ltd Location: Hitech City, Madhapur Hyderabad.
- Start Date: Immediate or ASA
- Shift timings: 24x7 :
- Shift System (Mostly Night Shift)
- Number of openings: Multiple FIELD ENGINEER: CUSTOMER SUPPORT ENGINEER
- We are having openings for Customer Support Engineers (International Process) voice and non-voice process (email, phone and chat support).
- Receive and respond to inbound e-mail, Tickets and live chats; gather and verify required information.
- Actively listen to the customer for taking their request for our product or services.
- Signup / Enroll new customers by using phone and email communication.
- Get trained on our Field Engineer Market Place Application and help - support our new / existing engineers globally.
- You will support them with all issues related to sign up, entering information, installing/using our Android or IOS Apps.
- Act as acentral point of contact before and after registration with FIELD ENGINEER.
- Use Canned Email and Canned Chat messages to communicate with Service Providers and Companies.
- Any Graduate Excellent written/voice communication skills.
- Must have at least 0-1 years of customer service experience in live Chat/Tickets /Email/Phone support experience.
- Excellent written communication skills - using proper grammar with smooth flow.
- Strong customer service, analytical and decision making skills.
- Strong personal computer usage and Internet proficiency skills.
- FOOD AND SNACKS ARE PROVIDED BY THE COMPANY
- FIXED WEEK OFFS SAT AND SUN
- ATTRACTIVE PERFORMANCE BASED INCENTIVES
- NOTE:ONLY CANDIDATURES PERTAINING TO HYDERABAD WILL BE ACCEPTED NON HYDERABAD CANDIDATES PLEASE IGNORE IT
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id488970
Job Category MBA , BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation
Locality Address Madhapur
State Telangana
Country India
About Company
EXTERNETWORKS
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