Customer Support Engineer Jobs in Pune - Enghouse

Customer Support Engineer

Enghouse

2 to 3 Years

Not disclosed

Expired

Posted: 27 Jul 20

Job Description

Are you a Customer oriented and analytical problem solver ? Do you love technical challenges ? Then this role could be your next challenge!

Enghouse Networks is a leading company in the telecom industry.

We are strengthening our Customer Service team with a driven and motivated customer support engineer. As such, you will have an important and central role within our organization, as you will be in direct and daily contact with our clients. The job you do will matter!

What you’ll do?

Provide online, email, telephone and on-site level-1 support for Enghouse Product Lines customers, while resolving basic problems
Maintain intense work with internal and external interfaces, including ongoing coordination with customers
Maintain the tickets using ISM based CRM, Follow up tickets and HW replacements
Generate and distribute reports
Be involved in field activities
External work interfaces: Customers, Support offices, 3rd party vendors/partners
Expected challenges in this position: Work under a lot of pressure, traveling in country and abroad, working on 24x7 shift.

Who you should be?

A degree in Engineering or MCA, B. Tech in Electronics or Computer Science – an advantage
At least 2-3 years customer support experience
Knowledge with the Signaling Protocols (SS#7 & PRI), TDM Telephony, IP Networking, VOIP Protocols (H.323 & Sip), Unix, SQL
Relevant experience of 1-2 years in a global organization
Strong customer service approach and Solid communication skills
Willingness to Travel in country and abroad
Ability to work well as part of a team
Self Learning / Discipline
Dedication and Diligence

Any of the following would be considered as an advantage: