Customer Support Engineer Jobs in Pune - Enghouse Systems
Customer Support Engineer
Enghouse Systems
0 to 3 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 30 Jun 20
Job Description
Are you a Customer oriented and analytical problem solver? Do you love technical challenges? Then this role could be your next challenge!
Enghouse Networks is a leading company in the telecom industry.
We are strengthening our Customer Service team with a driven and motivated customer support engineer. As such, you will have an important and central role within our organization, as you will be in direct and daily contact with our clients. The job you do will matter!
What you’ll do?
Provide online, email, telephone and on-site level-1 support for Enghouse Product Lines customers, while resolving basic problems Maintain intense work with internal and external interfaces, including ongoing coordination with customers Maintain the tickets using ISM based CRM, Follow up tickets and HW replacements Generate and distribute reports Be involved in field activities External work interfaces: Customers, Support offices, 3rd party vendors/partners Expected challenges in this position: Work under a lot of pressure, traveling in country and abroad, working on 24x7 shift.
Who you should be?
A degree in Engineering or MCA, B. Tech in Electronics or Computer Science – an advantage At least 2-3 years customer support experience Knowledge with the Signaling Protocols (SS#7 & PRI), TDM Telephony, IP Networking, VOIP Protocols (H.323 & Sip), Unix, SQL Relevant experience of 1-2 years in a global organization Strong customer service approach and Solid communication skills Willingness to Travel in country and abroad Ability to work well as part of a team Self Learning / Discipline Dedication and Diligence
Any of the following would be considered as an advantage:
Knowledge of soft switches or media gateways – an advantage Knowledge of CRM systems – an advantage
Enghouse Networks is a leading company in the telecom industry.
We are strengthening our Customer Service team with a driven and motivated customer support engineer. As such, you will have an important and central role within our organization, as you will be in direct and daily contact with our clients. The job you do will matter!
What you’ll do?
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id952061
Job Category Diploma , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Enghouse Systems
Jobs By Location
Pune
Chennai
Kolkata
Noida
Hyderabad
Delhi
Mumbai
Bangalore
Ahmedabad
Gurgaon
Others also searched for
Job & career videos Subscribe
