CUSTOMER SUPPORT ESCALATION Jobs in Bangalore - TCT

CUSTOMER SUPPORT ESCALATION

TCT

1.5 Years

13000 - 19000 Monthly

Expired

Posted: 01 Dec 18

Job Description :

The Escalation Executive as into Customer Support will be handling the complaints received through various Social Media platforms.

Roles and Responsibilities:

Handle all customer queries and complaints raised on the social platforms like Facebook , Instagram , Snapchat and twitter.Connect with the customers through call / E - Mail / Social platforms to provide the best possible resolution.
Understand the customer grievances and provide appropriate resolution.
Solving / answering prospect and customer issues , complaints , questions / queries in close coordination with the other departments.
Take a customer focused approach to handling complaints and escalations.
Strong follow - up required on all the assigned cases.
Provide resolution within the framed timelines.
Ensure that all written communication is carried out as per the customer care procedures

Requirements:

Minimum 1.5 years of Escalation handling experience on the Social Media Platform like face book , Instagram , Twitter etc.
Experience in Customer Centric approach.
Excellent written communication skills.
Able to work under pressure.
NO CABS PROVIDED
Qualification : Graduation.
Working Days : 6 Days a Week (1:00 PM to 11:00 PM)