2012 - 2018
1.5 Years
13000 - 19000 Per Month
Last Date 12 Dec 2018
This Job is Expired

TCT - Job Details

Date of posting: 01 Dec 18
Job Description : 
  • The Escalation Executive as into Customer Support will be handling the complaints received through various Social Media platforms.
Roles and Responsibilities:
  • Handle all customer queries and complaints raised on the social platforms like Facebook , Instagram , Snapchat and twitter.Connect with the customers through call / E - Mail / Social platforms to provide the best possible resolution.
  • Understand the customer grievances and provide appropriate resolution.
  • Solving / answering prospect and customer issues , complaints , questions / queries in close coordination with the other departments.
  • Take a customer focused approach to handling complaints and escalations.
  • Strong follow - up required on all the assigned cases.
  • Provide resolution within the framed timelines.
  • Ensure that all written communication is carried out as per the customer care procedures
  • Minimum 1.5 years of Escalation handling experience on the Social Media Platform like face book , Instagram , Twitter etc. 
  • Experience in Customer Centric approach.
  • Excellent written communication skills.
  • Able to work under pressure.
  • Qualification : Graduation.
  • Working Days : 6 Days a Week (1:00 PM to 11:00 PM)

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Written-test, Face to Face Interview, Group Discussion
Who can apply : Experienced (1.5 Years)

About TCT

This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
Associate Technical support Engineer
BE/B.Tech(CSE, EEE, ECE...)
Technical support
Customer Support
Diploma, B.Com, BA, BBA/BBM, BCA...
Customer Service/International Voice/Semi-Voice Process
B.Com, BA, BBA/BBM, BCA, 10th Pass (SSC)...
Customer Service, Typist / Typewriter

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TCT recruiting CUSTOMER SUPPORT ESCALATION Experienced(1.5 Years) candidates candidates nearby Bangalore.TCT vacancies for CUSTOMER SUPPORT ESCALATION is recruited through Written-test, Face to Face Interview etc.
TCT Company recruits a lot of Experienced(1.5 Years) candidates candidates every year based on the skills Customer Service, Typist / Typewriter. The candidates with BBA/BBM, BSc, BCA, BE/B.Tech, BHM, BEd, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for CUSTOMER SUPPORT ESCALATION position in TCT. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the TCT recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of TCT and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of TCT and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in TCT and near your city and get a secured career.