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Customer Support Executive Jobs in Across India - B N Infotec

Customer Support Executive

B N Infotec
experience-icon 0 Years
salary-icon Not disclosed
qualification-icon B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
Expired

Posted: 17 Jan 19

Job Description

  • At the heart of being a customer support executive is keeping customers satisfied so that they continue to use your employer’s products and services. 
  • To this end, customer support executives perform a variety of duties. 
  • Our analysis of job postings reveals the following to be among the most common responsibilities:
Answering Inquiries
  • At smaller companies, customer support executives may directly field calls or emails from customers when they have questions or concerns.
  •  Shoppers may want to know about return policies or replacement of damaged items. 
  • Other callers may want specific information on what their insurance policy covers or what types of upgrades might be available for their tech products. 
  • Because of their vast knowledge, customer support executives usually can handle questions themselves or determine exactly whom to contact within the company for answers.
Problem Solving
  • When customer care team members cannot adequately resolve issues, they turn to customer support executives for help. 
  • These leaders may converse with the customer to better explain company policy or think of a mutually beneficial solution.
  •  For instance, they may be authorized to grant store credit to a person without a receipt wanting to return an item he received as a gift.

Job Particulars

Education B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id547948
Locality Address
Country India

About Company

When customer care team members cannot adequately resolve issues, they turn to customer support executives for help. These leaders may converse with the customer to better explain company policy or think of a mutually beneficial solution. For instance, they may be authorized to grant store credit to a person without a receipt wanting to return an item he received as a gift.
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