Customer Support Executive Jobs in Bangalore - ACT Fibernet
Customer Support Executive
ACT Fibernet
1 to 3+ Years 
9000 - 20000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 27 Jul 17
Job Description
Purpose of the Role
- The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to.
- He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.
- To provide customer satisfaction on every call/e-mail.
- To ensure closure of the ticket/e-mail within the prescribed TAT
- To provide speedy resolution
- Willingness to work in rotational offs & rotational Shifts
- To resolve product or service problems by clarifying the customer's complaint
- This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
- Mentioned in competency guide
- Education: Graduate or equivalent
- Minimum of 1 – 5 Years of work experience
- Experience in customer service or call center background preferred
- Strong communication skills
- Good interpersonal skills
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id327419
Job Category Diploma , BSc/BCA/BBM , 1 to 3 Yr Exp , Tech Support
Locality Address
State Karnataka
Country India
About Company
.ACT Fibernet
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