Customer Support Executive Jobs in Bangalore - Apogee Services Private Limited

Customer Support Executive

Apogee Services Private Limited

0 to 3+ Years

Not disclosed

Expired

Posted: 27 May 20

Customer Support Executive (voice and Chat)

Apogee Services Private Limited

0 - 4 years

₹ 2,00,000 - 3,50,000 P.A.

Bengaluru

Job description

JD:

Process customer requests (orders, provisioning, Post activations, billing)
Provision and management of Consumer and Small Business- NBN Orders
Validates & Verify customers details provided by Sales from various legacy systems
Booking of NBN and Telstra appointments for customers
Remediate the fall out as per the Order remediation guide and Panviva work Instructions
Escalating the dependencies to the relevant teams for any assistance
Ensure compliance adherence and timely completion of milestone
Effective communication on order status to Customers/Stakeholders
Effective communication with other business units to obtain the required information to successfully manage the Customers order
Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
Take Ownership of and always keep customer commitments
Seek support and guidance if required
Demonstrates resilience and flexibility to change
Sales Order Quality - get things right at First Time up front in order to reduce rework
We Care - Privacy & Protecting our customer - take all steps to protect customer's privacy
Answer customer enquiries to appropriate area when necessary.
Meet prescribed customer service standards and performance objective.